After-Hours Coverage for Practices
We treat your patients after hours with board-certified physicians. You get full chart notes by morning, and all care returns to your practice.
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Board-certified MDs and DOs treat your patients after hours
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After-hours care follows your protocols, scope, and clinical standards
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Full chart notes sent to your practice by the next business day
No setup fees and no cost to your practice
Built for Practices Like Yours
Simple to launch. Easy to control. Cancel anytime.
DrHouse provides after-hours care for non-emergency conditions and supports your practice as an extension of your existing workflow. Services are delivered by licensed, board-certified physicians and are subject to physician judgment, patient eligibility, and applicable state laws and regulations. Treatment decisions, prescriptions, and visit availability may vary based on clinical appropriateness and state-specific requirements.
How Does It Work
Extend your practice with after-hours, overflow, and vacation coverage, while keeping full control of patient care.
Accepted Insurances
Stop losing patients after hours to urgent care, hospitals, or services that don’t connect back to you.
Overview
The Challenge of After-Hours Patient Care
For most medical practices, after-hours coverage is not a solved problem. It’s a constant tradeoff.
Physicians either remain on call themselves or rely on answering services that are limited to message-taking. In both cases, patient needs are not fully addressed in the moment. Patients are often asked to wait until the next business day or seek care elsewhere, including urgent care or emergency services.
This creates a range of operational and clinical challenges:
- Physicians are interrupted outside working hours, leading to fatigue and burnout
- Patients experience delays in care for non-emergency but time-sensitive concerns
- Front desk and clinical staff face increased follow-up volume the next day
- Practices lose visibility and control over where patients seek care after hours
As expectations shift toward on-demand access and virtual care, traditional after-hours models are becoming harder to sustain.
A Clinical Model for After-Hours Telehealth Coverage
DrHouse provides after-hours telehealth coverage for medical practices of all kinds, helping patients receive real care when your office is closed.
Instead of taking messages, patients connect with board-certified physicians who evaluate, diagnose, and treat common conditions through video visits. When appropriate, prescriptions are sent to the patient’s pharmacy or, where available, delivered through DrHouse’s on-demand prescription delivery, with eligible medications arriving in as little as 1 hour. This allows many issues to be resolved in a single interaction.
This approach turns after-hours care into a clinical extension of your practice, rather than a passive system that delays care.
Patients benefit from:
- Access to care without waiting for office hours
- Clear guidance and treatment in one interaction
- A consistent experience aligned with the practice they trust
Practices benefit from:
- Fewer overnight interruptions
- Reduced next-day follow-up volume
- Improved patient satisfaction and retention
Designed for Primary Care and Independent Practices
DrHouse is built specifically for family medicine, internal medicine, and small to mid-sized primary care practices.
The service is designed to support existing workflows without requiring operational changes. There is no need to adjust staffing, scheduling systems, or patient behavior.
Patients continue to:
- Call your existing phone number
- Reach your practice as they normally would
- Be routed to after-hours care without friction
A Different Economic Model: No Cost to the Practice
Traditional after-hours solutions often introduce additional costs, whether through monthly subscriptions, per-call pricing, or staffing requirements.
DrHouse removes that barrier.
- No setup fees
- No monthly costs
- No additional overhead
Instead, the service operates on a care-based model where revenue is generated from completed patient visits. This allows practices to expand access to care without taking on financial risk or committing to new operational expenses.
Maintaining Continuity and Patient Ownership
Maintaining control over patient relationships is a critical priority for any medical practice.
DrHouse is designed to ensure that:
- Patients remain fully attributed to your practice
- All follow-ups and ongoing care return to your team
- There is no redirection to external providers or competing services
After each interaction, clinical information is sent back to your practice, allowing you to stay informed and maintain continuity of care. Patients return to your practice with clear next steps and managed conditions.
This model supports both clinical consistency and long-term patient retention.
A More Sustainable Approach to After-Hours Coverage
As demand for 24/7 access to care continues to grow, practices need solutions that are both clinically effective and operationally sustainable.
DrHouse provides a way to:
- Extend care beyond office hours without increasing workload
- Reduce physician burnout associated with on-call responsibilities
- Improve access to care through virtual visits
- Replace message-taking systems with real clinical care
For practices looking to modernize their operations, after-hours care is one of the most impactful areas to address. Moving from delayed responses to real-time care improves both patient outcomes and practice efficiency.
How it works
A Seamless Extension of Your Practice
DrHouse is designed to fit into your existing workflow without requiring changes to how your practice operates or how patients access care.
Patients continue to call your practice as they normally would, and after-hours coverage is handled as a natural extension of your availability.
Step 1: Calls Route from Your Existing Number
Patients call your regular practice number as usual.
After-hours and overflow calls are automatically forwarded to DrHouse, ensuring that patients reach a live care pathway instead of voicemail or message-taking services. There is no need to introduce a new number or change patient behavior.
Step 2: AI-Assisted Intake and Triage
Once connected, patients complete a short AI-assisted intake that gathers relevant clinical information.
DrHouse then triages each case based on the workflow and rules defined by your practice. Depending on the situation, patients are directed to the appropriate next step, ensuring care is handled consistently with your preferences.
Step 3: Physician-Led Virtual Care
For eligible cases, patients are connected with board-certified physicians for a video visit.
During the visit, physicians evaluate symptoms, diagnose, and treat common conditions. When appropriate, prescriptions are sent directly to the patient’s pharmacy, allowing many issues to be resolved without requiring next-day follow-up.
Step 4: Notes and Follow-Up Return to Your Practice
After each interaction, visit notes are sent to your practice by the next business day.
- Documentation is delivered via fax in the current workflow
- Prescriptions are already handled during the visit
- Any follow-up needs are clearly documented and routed back to your team
This ensures continuity of care while keeping your practice fully informed of all after-hours activity.
Built to Reduce Work, Not Add to It
By handling patient needs in real time and routing only necessary follow-ups back to your team, DrHouse helps reduce operational burden.
Practices benefit from:
- Fewer unresolved issues carrying into the next day
- Reduced call volume and administrative triage
- Less interruption for physicians outside office hours
The result is a more efficient workflow and a better experience for both patients and staff.
Workflow & Integration
Built to Fit Into Your Existing Workflow
DrHouse is designed to support your practice without requiring changes to how you operate. There are no new systems to manage, no additional tools for your staff to learn, and no disruption to your current processes.
After-hours care is handled externally, but in a way that stays fully connected to your daily workflow.
No New Software or Setup Required
Getting started does not require technical integration or infrastructure changes.
- Works with your existing phone system
- No software installation or staff training required
- No new logins or platforms to manage
- Can be implemented quickly without operational disruption
This allows practices to add after-hours coverage without involving IT or extending onboarding timelines.
Documentation Delivered Back to Your Practice
All after-hours activity is documented and returned to your practice in a simple, reliable format.
- Visit notes are sent by the next business day
- Documentation is delivered via fax in the current workflow
- Notes can be reviewed and added to your patient records as part of your normal process
This ensures your team has full visibility into what was handled after hours, without requiring direct EHR integration.
Continuity of Care Remains With You
DrHouse handles immediate patient needs, but your practice remains the central point of care.
- All follow-ups return to your practice
- Ongoing treatment stays under your supervision
- Patients are not redirected or retained outside your system
This structure preserves both clinical consistency and long-term patient relationships.
Reducing Next-Day Workload
By resolving patient concerns overnight, DrHouse helps reduce the operational pressure that builds up during off-hours.
Practices often experience:
- Fewer voicemails and unresolved patient issues in the morning
- Less administrative triage for front desk staff
- Reduced same-day scheduling pressure
Instead of reacting to overnight demand, your team starts the day with clarity and control.
Supporting a More Sustainable Practice Model
After-hours care is a major source of inefficiency and physician fatigue for many practices.
By shifting this responsibility to a structured, physician-led system, DrHouse helps:
- Reduce on-call burden for physicians
- Improve staff efficiency during the day
- Extend care availability without increasing headcount
This creates a more sustainable way to provide after-hours patient care while maintaining a high standard of service.
Customization & Control
You Define How After-Hours Care Is Handled
Every medical practice operates differently. Patient needs, clinical preferences, and workflows vary, and after-hours coverage should reflect that.
DrHouse is designed to work within your structure, giving you control over how care is delivered after hours, rather than applying a fixed or one-size-fits-all model.
Set the Scope of Coverage
You decide what types of patient needs are handled after hours.
This can include:
- Medication refills and prescription-related requests
- Common acute conditions and symptom evaluations
- Full after-hours coverage for all incoming calls
Practices can start with a limited scope and expand over time as they become more comfortable with the workflow.
Define Your Triage Workflow
DrHouse follows rules based on your preferences for how patients should be handled.
You control:
- Which cases are treated through virtual visits
- Which cases are routed back for follow-up
- Which situations require escalation or referral
This ensures that care decisions remain aligned with your clinical standards and expectations.
Adjust and Evolve Over Time
Your after-hours workflow is not fixed.
- Triage rules can be updated at any time
- Coverage scope can expand or narrow based on demand
- Adjustments can be made based on seasonality or patient volume
This flexibility allows you to continuously refine how after-hours care supports your practice.
Control Where Patients Go Next
After-hours care should support your workflow, not disrupt it.
You maintain control over how patients are routed after the initial interaction:
- Scheduled back into your practice for follow-up
- Directed to your team for continued care
- Referred appropriately when needed
This keeps patient flow consistent with your existing systems and relationships.
Your Patients Remain Your Patients
Maintaining patient ownership is essential for long-term success.
With DrHouse:
- Patients remain fully attributed to your practice
- There is no external marketing or outreach to your patients
- Care is delivered as an extension of your practice, not a replacement
All follow-ups and ongoing care return to your team, ensuring continuity and protecting patient relationships.
Confidence Without Losing Control
DrHouse allows you to extend care beyond office hours while maintaining full control over how that care is delivered.
You gain the benefits of after-hours telehealth coverage without giving up oversight, decision-making, or ownership of your patients.
FAQs
How is DrHouse free for my practice?
DrHouse operates on a care-based model rather than charging practices directly. Instead of paying monthly fees, subscription costs, or per-call charges, your practice incurs no cost. Patients are billed for the care they receive, often through their insurance, allowing you to offer after-hours care for patients without adding expenses or overhead.
What types of conditions are treated after hours?
DrHouse physicians treat a wide range of common, non-emergency conditions typically seen in family medicine and internal medicine practices.
This can include:
- Minor infections and acute illnesses
- Medication-related concerns and refill requests
- Symptom evaluations and general medical issues
The exact scope can be aligned with your practice preferences and adjusted over time based on how you want after-hours coverage to work.
Who are the physicians providing care?
Patients are treated by licensed, board-certified physicians with experience in primary care and related fields. Care is delivered through video visits using established clinical standards for care.
This gives your patients access to real physician-led care after hours, rather than message-taking or limited call-center support.
How do patients access the service after hours?
Patients continue to call your regular practice number. After-hours calls are forwarded to DrHouse, where patients complete a short AI-assisted intake and are triaged according to the workflow your practice sets.
This means there is no need to change patient behavior, promote a separate number, or introduce a completely new process.
How do I receive documentation from visits?
After each interaction, visit notes are sent to your practice by the next business day.
- Documentation is delivered via fax in the current workflow
- Notes can be reviewed and added to your patient records
- Follow-up needs are clearly outlined for your team
This helps maintain continuity of care without requiring direct system integration.
Does DrHouse integrate with my EHR system?
Direct EHR integration is not required to use the service.
In the current workflow, documentation is sent back to your practice and can be uploaded into your EHR as part of your normal process. This allows practices to start using after-hours telehealth coverage without needing a technical integration project or changes to existing systems.
Do my patients remain with my practice?
Yes. Patients always remain under your care.
DrHouse supports your practice after hours, but it does not replace your role as the patient’s care provider. All follow-ups, ongoing care, and long-term patient management remain with your team, helping protect continuity and patient retention.
Can I control what is handled after hours?
Yes. Your practice defines how after-hours care is handled.
You can decide:
- What types of cases are appropriate for after-hours treatment
- Which patients should be routed back for follow-up
- When certain cases should be escalated or referred
This gives practices more flexibility and control than traditional answering services or one-size-fits-all triage models.
Will this create more work for my staff?
The goal is to reduce workload, not add to it.
By resolving appropriate patient concerns after hours, DrHouse can help reduce next-day callbacks, message volume, and scheduling pressure. Instead of starting the day with a backlog of unresolved issues, your team receives clear documentation and defined follow-up needs.
How long does it take to get started?
Setup is designed to be simple and operationally light.
Because DrHouse works with your existing phone setup and does not require new software or infrastructure, many practices can be ready to start routing after-hours calls in as little as 30 minutes once call forwarding and workflow preferences are confirmed.
Is this a fit for independent and small medical practices?
Yes. DrHouse is designed specifically for independent practices, family medicine clinics, internal medicine practices, and other primary care groups that want to improve access to care after hours without adding staff or increasing overhead.
The service is built to support the workflow realities of smaller practices, where physician time, staffing, and operational efficiency matter most.
Can DrHouse cover vacations or temporary staffing gaps?
Yes. DrHouse can support your practice during nights, weekends, holidays, vacation periods, and other temporary coverage gaps. You can define when calls route to DrHouse and what types of requests are handled, so coverage fits your workflow without requiring new staff or software.
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