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Customer support is open 24/7 in the DrHouse app.

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Frequently asked questions

  • DrHouse is an innovative app-based telehealth company committed to revolutionizing the healthcare industry and transforming the way healthcare is delivered. We provide 24/7 access to high-quality, affordable medical care through our easy-to-use app, making healthcare more convenient and accessible for everyone.

    At DrHouse, we pride ourselves on our on-demand service, which allows you to connect with a doctor in as fast as 15 minutes. This ensures that you receive prompt medical care whenever you need it. For those who prefer planning ahead, we also offer the option to schedule visits with a doctor of your choice, providing a personalized healthcare experience tailored to your schedule.

    Our team of licensed physicians can diagnose and treat a variety of non-emergency conditions, manage prescriptions efficiently, and provide referrals to specialists as needed. DrHouse offers an all-encompassing telehealth solution, ensuring accessible, quality healthcare 24/7 for your well-being.

  • Using DrHouse is a straightforward process. All you need to do is follow a few easy steps:

    • Download the DrHouse telehealth app on your mobile device.
    • Create an account by providing basic information and medical history.
    • Start either an on-demand virtual video consultation with the first available physicians or schedule one with a doctor of your choice.
    • Discuss your medical needs and concerns with a physician.
    • Your doctor will review your medical history, symptoms, and current medications (if any) to create a personalized treatment plan.
    • If necessary, a doctor will electronically send a prescription to your chosen pharmacy.

  • DrHouse offers a comprehensive suite of non-emergency medical services through our telehealth platform, designed to cater to a wide range of health needs. Our services include but are not limited to:

    • Urgent care: Prompt care for non-life-threatening conditions, such as minor injuries and acute illnesses, ensuring quick and effective treatment.
    • Primary care: Comprehensive services for routine health check-ups, wellness exams, and chronic disease management, focusing on overall health maintenance.
    • Men’s health: Specialized attention to men’s health issues including prostate health, erectile dysfunction, and hormonal imbalances, providing tailored care and support.
    • Women’s health: Dedicated services for women, encompassing reproductive health, birth control consultation, menstrual health, and menopause management.
    • Management of chronic conditions:  Personalized treatment plans for ongoing health conditions such as diabetes, hypertension, and asthma, ensuring effective management and improved quality of life.
    • Prescription Services: Efficient management of your medication needs, including issuing new prescriptions and refilling existing ones, ensuring your treatment continuity.
    • Lab work, testing, and specialist referrals: Our providers can recommend necessary laboratory work, order tests, and refer you to a specialist if needed.
    • Specialized Condition-Based Services: Our medical providers are trained in providing specialized care for specific conditions such as dermatology.

    Those are just a few examples of the many services offered by DrHouse. Our team of experienced and licensed physicians is equipped to handle a diverse range of health concerns, ensuring comprehensive and personalized care for each patient.

  • DrHouse offers its full range of telehealth services in all 50 states across the United States. No matter where you reside within the U.S. borders, you can access our healthcare services anytime, anywhere.

  • Yes, the physicians at DrHouse can prescribe almost any medication, including refills on existing prescriptions, as long as it is medically appropriate and necessary for your treatment.

    However, DrHouse does not prescribe any controlled substances, gabapentin, medical marijuana, muscle relaxants, or HRT medications.

    The prescription of any medication is purely at the discretion of our healthcare professionals based on your medical history, current health status, the nature of your condition, and their medical expertise.

  • Yes, DrHouse accepts most major insurances, including Blue Cross Blue Shield, Aetna, and Medicare. The extent of coverage may vary depending on your individual plan.

  • All our providers are highly qualified US-based physicians and often affiliated with major hospitals. They are board-certified and from the top U.S. medical schools with an average of 20 years of experience.

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