Marketing SMS Privacy Policy
Effective date: November 12, 2026
DrHouse, Inc. (“DrHouse,” “we,” “us,” or “our”) offers an optional SMS marketing program for people who choose to receive promotional text messages. This policy explains how we handle information associated with that program and supplements our Privacy Policy.
1. Messages and consent
With your express written consent, we may send recurring marketing text messages to the mobile number you provide, including offers, promotions, and announcements about DrHouse services. Messages may be sent using automated technology.
Participation is voluntary. Consent is not a condition of purchasing services or receiving medical care. Providing your phone number, creating an account, or receiving care does not, by itself, enroll you in SMS marketing.
Message frequency varies. Message and data rates may apply according to your wireless plan.
2. Information we collect and use
We collect your mobile number, your name if provided, and records of your subscription preferences and consent, including when and how you opted in or out. We may also collect messages you send us, delivery information, and interactions with links in our texts.
We use this information to operate the SMS program, deliver marketing communications you requested, manage preferences, respond to inquiries, evaluate campaign performance, prevent misuse, and meet legal obligations.
3. Sharing and protection of mobile information
We do not sell or rent your mobile number, SMS opt-in information, or consent. We do not share this information with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in information and consent are excluded from any broader information-sharing permissions described in our Privacy Policy. We disclose this information only to messaging service providers and aggregators as needed to operate our SMS program, or where disclosure is legally required.
Providers acting on our behalf must protect the information and may not use it for their own marketing.
4. Opting out and getting help
You can withdraw your consent at any time by replying STOP to a marketing text. You may also contact support@drhouse.com or communicate your request through another reasonable method.
We will honor your request promptly. You may receive one non-promotional message confirming your unsubscribe request. We will not resume marketing texts unless you opt in again.
For assistance, reply HELP or email support@drhouse.com. Unsubscribing from marketing texts does not affect your ability to receive medical care.
5. Health information and SMS privacy
Our marketing SMS program is not intended for medical consultations or exchanging sensitive health information. Please use the DrHouse app for medical communications.
Standard SMS is not a secure patient messaging channel. Messages may be visible to others who have access to your phone or notifications.
Your SMS marketing consent does not replace any separate authorization required by HIPAA to use or disclose protected health information for marketing. Our Notice of Privacy Practices explains how protected health information is handled.
6. Security, retention, and privacy rights
We use reasonable administrative, technical, and physical safeguards to protect information associated with this program.
We retain information for as long as reasonably necessary to operate the program, document consent, honor opt-out requests, meet legal requirements, and resolve disputes. We may retain limited records after you unsubscribe to ensure your preferences continue to be respected.
For information about applicable privacy rights and how to exercise them, please see our Privacy Policy or contact support@drhouse.com.
7. Message delivery
Delivery depends on your wireless service and other network conditions. Wireless carriers are not responsible for messages that arrive late or fail to arrive.
8. Updates and contact
We may update this policy and will post the revised version with an updated effective date. We will provide additional notice or obtain new consent when required by law.
For questions about this policy or the SMS program, contact:
DrHouse app: 24/7 customer support
Email: support@drhouse.com
Website: drhouse.com/contact
