Consent to Virtual Visits

Consent to Virtual Visits

You consent to receive medical care from the Providers using remote, electronic communications, such as interactive chat, audio, and/or video communications, specifically through your use of the DrHouse Platform, where such medical care may include diagnosis, consultation, treatment, and transfer of electronic medical records and medical data (each instance, a “Virtual Visit”). You agree to be treated via a Virtual Visit with a Provider (i.e., not an in-person visit) and understand that there are inherent risks and limitations associated with a Virtual Visit with a physician or other medical provider, including, but not limited to, the risks set forth below in these Terms.

Your Obligations

You agree to accurately disclose your location prior to participating in a Virtual Visit using the DrHouse Platform. DrHouse and the Providers may refuse provision of any services by way of a Virtual Visit to you if you are located in a state and jurisdiction where they are not permitted to render such services to you via the DrHouse Platform under applicable laws and licensing requirements. You agree not to use the Virtual Visits if you are driving a motor vehicle or for emergency medical needs.


Telehealth services involve the use of electronic communication technologies to enable the transfer of medical/health and other information between you and a Provider who is not in the same location. Telehealth technologies may involve asynchronous communications as well as synchronous communications. Telehealth technologies may also involve the electronic transmission of your medical records, images, personal health information, or other data between you and a Provider. Among other uses, telehealth may be used for diagnosis, treatment, follow-up, and education. The purpose of this section is to inform you about telehealth. By using DrHouse Platform, you are providing your informed consent to the use of telehealth in the delivery of health care provided by the Providers and you acknowledge the potential risks associated with telehealth services, including, but not limited to:

a) Providers consulting with you through DrHouse Platform may not have the benefit of information that would be obtained by examining you in person and observing your physical condition. Information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical or health-care decision making by the Provider; there is also the risk of technical failures beyond the control of DrHouse or the Provider, which could lead to delays in evaluation or to information lost due to such technical failures;

b) Delays in evaluation or treatment could occur due to failures of electronic equipment;

c) A lack of access to your medical records may result in adverse drug interactions or allergic reactions or judgment errors;

d) Providers utilizing the DrHouse Platform may be limited by state law in prescribing certain medications to you without first conducting an in-person physical examination; and

e) Although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail, and there could be a breach of privacy of your health information.

By selecting a Virtual Visit by using the DrHouse Platform, you acknowledge these limitations, understand, and agree to assume the risk of these limitations. Further, you agree that: (i) any diagnosis you may receive is limited and, in some cases, provisional; (ii) the health care services are not intended, in all cases, to replace a full medical evaluation or an in-person visit with a health care provider; (iii) a Provider acting through the DrHouse Platform may not have important information that is usually obtained through a “hands-on” physical examination; and (iv) the absence of a physical examination may affect the health care provider’s ability to diagnose any potential condition, disease, or injury. You acknowledge that it is your duty to inform your Provider of interactions regarding your care that you may have with other health care providers to ensure your Provider has your full clinical background when making treatment decisions. Providers reserve the right to deny treatment if they believe a patient may be better served by an in-person health care provider, or for any other reason according to their professional judgment. You understand that a variety of alternative methods of medical care may be available to you, and that you may decide to stop using the DrHouse Platform and choose one or more of these alternative modes of care at any time. DrHouse encourages you to provide all relevant information and discuss any and all diagnosis and treatment options with Providers.