Privacy Policy

This policy describes how DrHouse, Inc. (“DrHouse,” “we”, “us”, or “our”) collects, uses, discloses, and safeguards Personal Information (information identifiable to you as an individual) in connection with our websites (“Sites”) and mobile applications (“Apps”). This Privacy Policy also tells you about your rights and choices with respect to your Personal Information, and how you can reach us to get answers to your questions. You must be eighteen (18) years of age of older to use the DrHouse Site and Apps.

You can jump to particular topics by going to the headings below:

Types of Information We Collect

Use and Processing of Information

Protected Health Information

How Information is Collected

Cookies and Other Information Collecting Technologies

Disclosing of Information to Third Parties

Data Retention

Your Choices

How We Protect Personal Information

Other Important Information

Contact Information

Types of Information We Collect

The following provides examples of the type of Personal Information that we collect from you for our purposes and how we use that information.

Account Registration

Types of Data

When you register for an account on our Sites or Apps, we collect your first name, last name, gender, birth date, and email address. We may also collect information relating to the actions that you perform while logged into your account. If you choose to provide it, we may also collect information such as product and services preferences. No password is generated or administered to you by us to access your account; to access your account, you will be sent a secure and unique 6-digit code.

Primary Purpose for Collection and Use of Data

We use this information to provide account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.

Site/App Behavior/Cookies

Types of Data

We use first party cookies and other methods to track Site or App activity. See our Cookie section below for more information. We also use third party cookies and other methods to track Site/App activity for analytics purposes.

Primary Purpose for Collection and Use of Data

First party cookies gather information so you can make a purchase. They are also used to provide you with a better shopping experience. Third party cookies gather information to engage in capture analytics.

Demographic Information

Types of Data

We may collect Personal Information, such as your date of birth, location, and gender.

Primary Purpose for Collection and Use of Data

We use this information to comply with applicable laws, and to better understand our users and provide tailored services.

Visit Information

Types of Data

We may collect Personal Information, such as your location, address, and reasons for your visit.

For related information, please see “Health and Medical Information” below.

Primary Purpose for Collection and Use of Data

We use this information to help connect you to providers in your areas and to schedule in-person and virtual visits.

Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information

Types of Data

We may collect information such as electronic signature, photographic, or video images.

Primary Purpose for Collection and Use of Data

We use this information for identification verification or non-diagnosis or treatment purposes.

DrHouse does not collect or create biometric information about you. To use our Site and Apps, however, we may be required to verify your identity. If you are asked to submit proof of identity (such as a driver’s license or passport) we may share that and the selfie you shared with us with our identity verification partner, who may create biometric information about your face in order to verify that your selfie matches your proof of identity. Biometric information is not shared with DrHouse and is deleted by our identity verification partner after completing the identity verification. DrHouse may receive information extracted from your photos, such as information from your driver’s license and the confidence that there is a “match” between your two photos. We use this information to help verify your identity.

Purchase History

Types of Data

We may collect information about goods or services purchased or obtained.

Primary Purpose for Collection and Use of Data

We use this information for processing or fulfilling orders and transactions, marketing, customer or analytics services.

Health and Medical Information

Types of Data

We may collect medical and health information, such as symptoms, prescriptions, medical history, preferred pharmacy, insurance eligibility and coverage, and doctor visit history. We collect this information through the Site, Apps, or through an intake form.

Primary Purpose for Collection and Use of Data

We use this information for processing and fulfilling orders and transactions and to schedule in-person and virtual visits.

Financial or Payment Information

Types of Data

We may collect payment information, such as credit card, from you.

Primary Purpose for Collection and Use of Data

We use this information for processing or fulfilling orders and transactions.

Email Interconnectivity

Types of Data

If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.

Primary Purpose for Collection and Use of Data

We use this information to understand how you interact with our communications to you.

Feedback/Support

Types of Data

If you provide us feedback or contact us for support, including via the live chat feature, called “Care Support,” we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.

Primary Purpose for Collection and Use of Data

We use this information in order to receive, and act upon, your feedback or issues.

Distance Information

Types of Data

When you use one of our Apps we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location and your distance from our preferred providers.

Primary Purpose for Collection and Use of Data

To understand our users and provide tailored services. In some contexts our use is also based upon your consent to provide us with geo location information.

Mobile Devices

When you use one of our Apps we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location and your distance from our preferred providers.

Types of Data

We collect information from your mobile device such as unique identifying information broadcast from your device.

Primary Purpose for Collection and Use of Data

We use this information to identify unique visitors and understand how users interact with us on their mobile devices.

Mailing List

Types of Data

When you sign up for one of our mailing lists we collect your email address or postal address.

Primary Purpose for Collection and Use of Data

To share information about our products or services with you. We disclose information about our products and services with individuals that consent to receive such information.

Ratings and Reviews

Types of Data

When you rate or review us or our products, we collect any information you provide as part of that rating or review.

Primary Purpose for Collection and Use of Data

We use this information to improve and provide feedback on products.

Surveys

Types of Data

When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.

Primary Purpose for Collection and Use of Data

We use this information to understand your opinions and collect information relevant to our organization.

Website Interactions

Types of Data

We use technology to monitor how you access and interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.

Primary Purpose for Collection and Use of Data

We use this information to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

Web Logs

Types of Data

We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.

Primary Purpose for Collection and Use of Data

We use this information to monitor our networks and understand behavior patterns of visitors to our websites. This allows us to improve our browse and shopping experiences.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

Protected Health Information

When you set up an account with DrHouse, you are creating a direct customer relationship with us that enables you to access and/or utilize the various functions of the Site and Apps as a user. As part of that relationship, you provide information to DrHouse, including but not limited to, your name, email address, date of birth, gender, shipping address, phone number and certain transactional information, which we do not consider to be “Protected Health Information” or “medical information.”

However, in using certain components of the Site and Apps, you may also provide certain health or medical information that may be protected under applicable laws. DrHouse is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). One or more of the Providers or Pharmacies may be a “covered entity” or “business associate” under HIPAA, and DrHouse may in some cases be a “business associate” of a Provider or a Pharmacy. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with us, the Providers or the Pharmacies. To the extent we are deemed a “business associate” however, and solely in its role as a business associate, DrHouse, may be subject to certain provisions of HIPAA with respect to “Protected Health Information,” (“PHI”) as defined under HIPAA, which you provide to DrHouse or the Providers. In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Health Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws.

The Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Site and Apps, you are acknowledging receipt of the Notice of Privacy Practices from your Provider(s).

By accessing or using any part of the Site and Apps, you are agreeing that even if HIPAA does apply to us, the Providers or the Pharmacies, any information that you submit to DrHouse that is not intended and used solely for the provision of diagnosis and treatment by the Providers, or prescription fulfillment by the Pharmacies, is not considered Protected Health Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information.

Use and Processing of Information

In addition to the purposes and uses described above, we use information in the following ways:

To verify your identity and confirm your location;
To identify you when you visit our Sites or Apps;
To provide products and services to you or respond to your inquiries;
To schedule virtual or on-site visits with Providers;
To improve our product and service offerings and creating new products and services;
To process your payments;
To facilitate your movement through and use of our products and services;
To conduct analytics including to improve your experience on the Site or Apps;
To place and track orders for products or services on your behalf;
To protect or enforce DrHouse’s rights and properties as well as to protect and enforce the rights and properties of others (which may include you);
To respond to inquiries related to support or other requests related to our services and provide you customer support;
To send marketing and promotional materials, including information relating to our services;
For internal administrative purposes, such as administering your account, as well as to manage our relationships;
To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim; and
To provide and maintain the functionality of our Site or Apps, including identifying and repairing errors or problems.
DrHouse believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of DrHouse, a user of the products and services, which may include you, or anyone else who may be harmed by such activities or to further DrHouse’s legitimate business interests).

We may de-identify your information and use and create such de-identified information, or any business or other purpose not prohibited by applicable law.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you receive services from us, we may collect your information to perform those services for you, but we also collect your information so that we can quickly and easily respond to any questions about the services. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform the services, our obligations under law, and/or our general interest in conducting our business.

How Information Is Collected

DrHouse might collect Personal Information directly from you when you visit, access or use the Site and the Apps; when you register an account on the Site and Apps; when you “sign in,” “log in,” or the like to the Site and Apps; when you allow the Site or Apps to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Site or Apps) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever DrHouse asks you for such information, such as, for example, when you process a payment through the Site or Apps. In addition, if you or a third party sends DrHouse a comment, message or other communication about you or your activities on or through the Site or Apps then DrHouse may collect any Personal Information provided therein or therewith.

In addition to the information we collect directly from you, we may also collect certain information from Providers who provide treatment or other services to you in connection with our Site or Apps; either from virtual or in-person visits. This information may include, but is not limited to, diagnoses, treatment plans (including prescription details) and notes, and is accessible and visible through certain components of the Site or Apps.

We may also receive information from third parties that pay for your care or provide you with treatment or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage.

We also may receive personal information about you from our service providers who assist us with identity verification in connection with our Site or Apps, which may include information parsed from your driver’s license or passport, your estimated location, your address and how long you have lived there, and your contact information.

Finally, DrHouse might use various tracking, data aggregation and/or data analysis technologies. Please see the Cookies and Other Information Collecting Technology section below for more information.

Cookies and Other Information Collecting Technologies

What are cookies?

A cookie is a small file placed onto your device that enables a variety of features and functionality. We use first party cookies and other similar technologies to ensure everyone who uses our Sites and Apps has the best possible experience. We also use them to for marketing and advertising.

Controlling cookies

Most browsers allow you to control and erase cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. Additionally, website users who do not want their data collected with Google Analytics can visit the Google Analytics opt-out page and install the Google Analytics opt-out add-on for your browser: https://tools.google.com/dlpage/gaoptout.

Disclosing of Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

1. Affiliates and Acquisitions

We may disclose information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also disclose information with that company, including at the negotiation stage.

2. Other Disclosures with Your Consent

We may ask if you would like us to disclose your information with other unaffiliated third parties who are not described elsewhere in this policy.

3. Compliance with Law or Other Legal Process

We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

4. Public Forums

Our Sites and Apps may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.

5. Partner Promotion

We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be disclosed to us and with them. Their use of your information is not governed by this Privacy Policy.

6. Service Providers

We disclose your information with service providers. Among other things service providers may help us to administer our Sites and Apps, collect data for analysis purposes, conduct surveys, process payments, provide technical support, process payments, and assist in the fulfilment of orders.

7. Social Media Platforms and Networks

Our Sites and Apps may feature plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this Privacy Policy.

8. Providers or Pharmacies

We may share information with Providers or Pharmacies to enable them to provide services to you via the Service and to collect payment on their behalf.

9. Other Disclosures without Your Consent

Data Retention

We evaluate the following criteria in determining the minimum length of time that your Personal Information must be retained: (i) the purposes for which the data was collected; (ii) your reasonable expectations regarding the retention of your Personal Information; (iii) the risk associated with retaining your Personal Information; (iv) whether your Personal Information can be retained in another format (e.g., deidentified); and (v) legal obligations. Following the expiration of an applicable retention period, we may deidentify, aggregate, or anonymize data instead of deleting the data where permitted by applicable law.

Your Choices

Pursuant to applicable data protection laws, you can make the following choices regarding your Personal Information:

1. Access to Your Personal Information

If you are a California resident, You may request access to your Personal Information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the Personal Information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of Personal Information (if any) we disclose with third parties or affiliates for direct marketing.

2. Deletion of Your Personal Information

If you are a California resident, You may request that we delete your Personal Information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

3. Online Tracking

We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.

4. Promotional Emails

We send free newsletters, surveys, offers, and other promotional materials to you, as well as occasional targeted offers from third parties. You are automatically subscribed to these emails when you make a purchase or account with us. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.

5. Mailings

If at any time you do not want to receive offers and/or circulars from us you can remove yourself from our mailing lists by emailing us (our contact information is below) with “NO GROUND MAIL” in the subject line along with your name, and address. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.

6. Promotional Text Messages

If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”

7. Do Not Sell My Personal Information

We do not sell or rent Personal Information and have not sold nor rented Personal Information in the preceding twelve (12) months.

Please address written requests and questions about your rights to support@drhouse.com or call us at (888) 605-1999.

Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, photo identification, and details regarding your business relationship with us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete Personal Information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, please contact us at support@drhouse.com or call us at (888) 605-1999 and you will need a completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer’s behalf. If we do not receive this information, the request will be denied.

How We Protect Personal Information

Protecting your Personal Information is important to us. No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. While we work to protect your information, a breach may still happen. In the event of a breach that we are required by law to inform you of, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

If you choose to create an online account, you will be able to access your account via your telephone number and a secure and unique six digit code. This code will be generated every time you attempt to log-in to your account, will never be the same, and will be sent to your number we have on file for you in order to log-in to your account. The six digit code will only be valid for 15 minutes before you will need to generate a new unique code. You are responsible for any access to or use of your account by someone else that has obtained your unique code, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your account.

Other Important Information

The following additional information relates to our privacy practices:

In connection with any transaction that you conduct through the Site or Apps (e.g., the purchase or sale of any products or services on or through the Site and Apps), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant DrHouse without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information to third parties (e.g., payment processing companies) for the purpose of facilitating the transaction. All credit card, debit card and other monetary transactions on or through the Site and Apps occur through an online payment processing application(s) accessible through the Site and Apps. This online payment processing application(s) is provided by DrHouse’s third-party online payment processing vendor, Stripe, Inc. (“Stripe”). Additional information about Stripe, its privacy policy and its information security measures (collectively, the “Stripe Policies”) should be available on the Stripe website or by contacting Stripe directly. Reference is made to the Stripe Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy. DrHouse’s relationship with Stripe, if any, is merely contractual in nature, as Stripe is nothing more than a third-party vendor to Stripe, and is in no way subject to DrHouse’s direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint ventures or the like.
Jurisdictional Issues. The Site and Apps may only be used within certain states within the United States as described in our Website Terms and Use. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, is governed by U.S. law.
Third Party Applications/Websites. Our website may include links to websites or applications that are owned or operated by third parties. Please note that any Personal Information that you provide to such third parties will be governed by their privacy policies, and we have no control over or responsibility for their privacy practices. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or disclosed prior to providing any Personal Information.
Changes to This Privacy Policy. We may change our Privacy Policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted Personal Information to us will generally govern that information unless we receive your consent to the new privacy policy. Our Privacy Policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
Information for California Residents. If you are a California resident, you have the right to know what personal information we collect, use, disclose or sell about you under the CCPA. Additionally, you have the right to access and delete your personal information. For more information on these rights, please see the Your Choices section above. California law indicates that organizations should disclose whether certain categories of information are collected, “sold” or transferred for an organization’s “business purpose” (as those terms are defined under California law). You can find a list of the categories of information that we collect and disclose Please note that because this list is comprehensive it may refer to types of information that we disclose about people other than yourself. If you would like more information concerning the categories of Personal Information (if any) we disclose with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the “Contact Information” section below. We do not discriminate against California residents who exercise any of their rights described in this Privacy Policy.
Our Site and Apps are not directed to children under the age of majority and you have to be 18 years of age or older to use the DrHouse Site or Apps. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not collect personal information from children, without a parent or guardian’s consent. Parents and guardians can use the DrHouse Site and Apps to schedule in-person or virtual visits for their children under the age of three. We do not otherwise knowingly collect information from children or other individuals who are not legally able to use our services. If we obtain actual knowledge that we have collected information from a child under the age of majority, we will promptly destroy that information, unless we are legally obligated to retain the information. Parents or guardians who use our Site and Apps to schedule these visits may contact us at any time at the contact information listed in the “Contact Information” section to review, update, or delete any of their children’s personal information that we may have collected and to elect for us not to collect any additional personal information from their children. We will not change how we handle previously collected information without providing notice and obtaining parental or guardian consent where necessary. We do not knowingly sell the Personal Information of minors under 16 years of age or market our products or services to minors under 16 years of age.
If you are visually impaired, you may access this notice through your browser’s audio reader.

Contact Information

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

Email: support@drhouse.com

Telephone: (888) 605-1999

Mail: 244 Fifth Avenue, Suite 1270, New York, New York, 10001

Effective Date: Mar. 1, 2022.

Last Updated: Mar. 1, 2022.