What should I do if I forget to apply a promo code before completing my transaction?
If you forget to apply a promo code before completing your transaction, you typically won’t be able to add it after the visit is booked.
Quick Answer:
- Promo codes must be applied before checkout is completed
- They usually cannot be added retroactively
- Discounts are only applied during booking
- You can contact support, but adjustments are not guaranteed
What Happens If You Miss Applying a Code
Promo codes on DrHouse are designed to be used during the booking process. Once the payment is completed:
- The transaction is finalized at the displayed price
- Promo codes generally cannot be applied afterward
- The system does not automatically adjust past charges
What You Can Do
If you forgot to use a promo code:
- Contact DrHouse support through the app
- In some cases, they may review the situation
However, retroactive discounts are not standard and may not be approved.
How to Avoid This Next Time
- Enter your promo code in Account → Promotions ahead of time
- Or apply it during checkout before payment
- Double-check the final price before confirming your visit
Limitations and What to Know
- Promo codes are not a core part of pricing and may be limited
- Discounts are only valid at the time of booking
- Only one promotion applies per visit
- If missed, standard pricing (insurance or self-pay) applies
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.
