What should I do if there’s an issue with my lab test or results?

If you encounter any issues with your lab test or results, follow these steps:

• Contact DrHouse support: Reach out to our customer support team via the live chat feature in the DrHouse app or by emailing support@drhouse.com. Provide detailed information about the issue you’re experiencing.
• Provide necessary details: Include specifics such as your name, date of birth, date of the lab test, and a description of the problem. This information will help us address your concern promptly.
• Follow guidance: Our support team will guide you through the necessary steps to resolve the issue, which may include coordinating with the laboratory or scheduling a follow-up consultation with a DrHouse doctor.

DrHouse is committed to ensuring a seamless experience and will work diligently to resolve any issues related to your lab tests or results.