What kind of personal data does DrHouse collect?
DrHouse collects several types of personal data to provide telehealth services, including identifying information, medical and health details, insurance and billing data, device and usage information, and other sensitive data shared during account creation, identity verification, and virtual care. This information is used to deliver care, manage visits, and support secure platform operations.
Quick Answer:
- Identifiers (name, email, phone number, address, IP address, ID info)
- Medical and health information (symptoms, history, prescriptions)
- Insurance and billing details
- Demographics (age, gender, date of birth)
- Device, usage, and browsing data
- Location data (approximate or precise)
- Photos, videos, and identity verification data
- Purchase and visit history
- Inferred preferences and behavior
Types of Personal Data Collected
Identifiers and Contact Information
DrHouse collects basic identifying details such as your name, email, phone number, address, IP address, and in some cases government-issued ID information for identity verification.
Medical and Health Information
When using DrHouse for care, you provide health-related data such as symptoms, medical history, medications, allergies, and visit records. This information is used by physicians to evaluate and treat your condition.
Insurance and Payment Information
If you use insurance, you provide insurance details for eligibility and billing. Payment information (such as credit or debit card details) may also be collected for visit costs or other services.
Demographic Information
This may include age, date of birth, and gender.
Device and Usage Data
DrHouse collects information about how you interact with the app or website, including device type, operating system, browsing activity, and engagement with emails or features.
Location Data
This may include approximate or precise location data based on your device, which can be used for service functionality and verification.
Photos, Video, and Identity Verification Data
You may be asked to provide images, video, or electronic signatures for identity verification or medical purposes.
Commercial and Visit Information
This includes visit history, reasons for visits, transactions, and interactions with services.
Inferences and Preferences
DrHouse may derive insights about your preferences or behavior based on your activity, usage patterns, and interactions.
Sensitive Personal Information
Some of the data collected is considered sensitive, including health information (PHI), government ID data, financial information, login credentials, and precise location data.
How This Data Is Handled
DrHouse uses the collected data to operate its telehealth platform, including scheduling visits, enabling secure video consultations, supporting diagnosis and treatment, processing payments, and maintaining medical records. Personal and medical information is stored within the app and used by licensed physicians to deliver care and manage follow-up services.
The platform is HIPAA-compliant, meaning protected health information (PHI) is handled in accordance with U.S. healthcare privacy laws. Data is secured through encryption and protected by strict safeguards to prevent unauthorized access.
What to Know
- Your information is required to create an account and receive care through the platform
- Medical data is used only for clinical evaluation, treatment, and care coordination
- Insurance and billing data are used to verify coverage and process claims
- Uploaded documents and visit records become part of your medical record in the app
- Data protection follows HIPAA standards, but usage depends on how you interact with the platform
Limitations / What to Know
- The type and amount of data collected depend on how you use DrHouse (e.g., browsing vs. receiving care)
- Some data, such as medical history or identity verification details, is required to complete a visit
- Insurance and billing information may be shared with payers for claim processing
- Certain features (like identity verification or prescriptions) may require additional personal or sensitive data
- Not all data collection applies to every user in every situation
Related Pages
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
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