Skip to content
DrHouse logo
  • Online Doctor
  • How DrHouse Works
  • Pricing
  • Telehealth Services
  • Our Providers

Download Our App

Get Started
  • Online Doctor
  • How DrHouse Works
  • Pricing
  • Telehealth Services
  • Our Providers
  1. Home
  2. Help Center
  3. Payments & Refunds

Payments & Refunds

Quickly find payment and refund related answers. Use the search or find a question from the list below.

    Payments & Refunds Questions

    • Am I eligible for a refund from DrHouse?
    • How do I get a refund?
    • How long do refunds take?
    • What should I do if I haven’t received my refund?
    • What should I do if I notice a billing error?
    • What do I do if I was charged twice for one visit?
    • What should I do if my payment is declined?
    • Who should I contact with billing questions?

    Other Topics

    • Payments & Refunds
    • Account
    • Weight Loss
    • Affiliate Program
    • Pediatric Care
    • Appointments and Consultations
    • Billing and Pricing
    • Doctor's Notes
    • Employers
    • Feedback and Complaints
    • General Information
    • Getting Started
    • Diagnosis & Treatment
    • Prescriptions and Medications
    • Pharmacy Related
    • Privacy and Security
    • Rx Delivery
    • Promo Codes
    • Visit Credits
    • Referral Program
    • Family Members
    • Technical Support
    • Insurance
    • Using the DrHouse App
    • Lab Tests
    • Website Content

    Contact Us

      white DrHouse logo in footer
      • Customer Support
        • Support is open 24/7
        • in the DrHouse app.
      • Address
        • 244 Fifth Avenue,
        • New York, NY, 10001
      Facebook icon LinkedIn icon Youtube icon Instagram icon TikTok icon
      • Services
        • All Telehealth Services
        • Online Doctor
        • Online Prescriptions
        • Virtual Urgent Care
        • Virtual Primary Care
        • Men’s Health
        • Women’s Health
        • Online Doctor’s Note
      • Product
        • How DrHouse Works
        • Pricing
        • Promo Codes
        • Employers
        • Brokers
      • Company
        • About Us
        • Help Center
        • Our Providers
        • Our Editorial Team
        • Contact Us
        • Newsroom
        • Sitemap
      • Legal
        • Terms of Use
        • Privacy Policy
        • Refund/Cancellation Policy
        • Notice of Privacy Practices
        • Consent to Virtual Visits
        • Notice of Nondiscrimination
        • Content Creation Policy

      Download Our App

      LegitScript approved
      HIPAA Compliance Banner

      © 2026 DrHouse, Inc.

      Message sent successfully

      Success

      Your message has been sent

      Thank You For Subscribing!

      Close