Am I eligible to get a refund?

One-time and urgent care visits are eligible for a full refund if an in-person visit is needed or we cannot provide care. We won’t issue a refund if a doctor’s note was provided, medication was prescribed, or if you ask for a prescription for controlled substances, HRT, muscle relaxants, ADD/ADHD, and medical marijuana. We won’t issue a refund if a clinician reviews your information and decides that prescription medication isn’t the best treatment for you. To request a refund, please contact our support.