Am I eligible to get a refund?

One-time and urgent care visits are eligible for a full refund if an in-person visit is needed or we cannot provide care.

We won’t issue a refund if a doctor’s note was provided, medication was prescribed, or if you ask for a prescription for controlled substances, HRT, muscle relaxants, ADD/ADHD, and medical marijuana.

We won’t issue a refund if a clinician reviews your information and decides that prescription medication isn’t the best treatment for you. All membership fees are nonrefundable, and there are no refunds for partially used membership term periods.

To request a refund, please contact our support.

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