What happens if my insurance says I paid too much?

If your insurance determines that you paid more than you were responsible for after your claim is processed, DrHouse will issue a refund for the overpayment to the payment method on file. Refunds are typically processed within 5–10 business days, although the exact timing may vary depending on your bank or payment provider.

Quick Answer:

• Insurance claims are reviewed after your visit.
• If an overpayment is identified, DrHouse will issue a refund.
• Refunds are sent to the card on file.
• Most refunds are processed within 5–10 business days.
• Contact DrHouse support if you have questions about a refund or claim adjustment.

How It Works

After your visit, DrHouse submits a claim to your insurance provider. Once the claim is processed, the insurance company determines your final patient responsibility. In some cases, this amount may be lower than what was initially collected.

If a review of the claim shows that you overpaid, DrHouse will refund the difference to the card associated with your account.

What to Expect

You may receive an Explanation of Benefits (EOB) from your insurance provider showing:

• The services billed
• The amount covered by insurance
• Your final financial responsibility

If the insurance processing results in a credit balance on your account, the refund will be issued automatically to your original payment method.

Limitations and What to Know

Insurance claim processing times vary by insurance provider. Refunds can only be calculated after the claim has been fully processed and the final patient responsibility has been determined.

If you believe you have overpaid or have questions about a refund, contact DrHouse support. The billing team can review your account, explain the insurance adjustment, and provide updates on refund status.