How do I check my balance of visit credits on the DrHouse app?
You can check your visit credit balance directly in the DrHouse app by viewing your account or during the booking process. Any available credits will be clearly shown and automatically applied when you schedule a visit.
Quick Answer:
- Open the DrHouse app
- Go to your account or start booking a visit
- Your available credits will be displayed
- Credits are applied automatically at checkout
- No separate payment needed if a credit is used
How to Check Your Visit Credits
Option 1: During Booking (Most Common)
- Open the DrHouse app
- Start booking a virtual visit
- Enter your visit details
If you have a visit credit, it will appear before checkout and be applied automatically to your visit.
Option 2: In Your Account
You are also able to view your available credits in your account section within the app, depending on how your credits were issued.
What to Expect
- If a credit is available, you’ll see it clearly before confirming your visit
- The visit cost will be reduced to $0 when the credit is applied
- You won’t need to manually enter or select anything in most cases
Limitations and What to Know
- Visit credits only apply to the consultation, not medications or lab tests
- If no credit appears, there may not be one available on your account
- Credits must already be issued (via promotion, refund, or program) to show up
- Final costs for additional services depend on insurance and eligibility
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