What are visit credits?
Visit credits are prepaid or included visits that you can use to see a doctor on DrHouse without paying for a new visit each time. If you have a visit credit in your account, it can be applied when booking a virtual consultation.
Quick Answer:
- Visit credits = prepaid doctor visits
- Can be used instead of paying for a visit
- Applied during booking in the app
- Can be used for your own visit or a family member’s visit
- Only cover the visit itself (not additional services)
How Visit Credits Work
Visit credits act as a balance of available doctor visits in your account. When you book an appointment, the system will use an available credit instead of charging you for that visit.
This means you can access care through a virtual consultation without making a new payment at the time of booking, as long as you have a credit available.
Each credit covers one full telehealth visit with a licensed physician, including evaluation, diagnosis, and treatment recommendations.
Using Visit Credits for Family Members
Visit credits are flexible and can also be used for family members added to your account.
If you’re managing care for multiple people, a single visit credit can be applied to any eligible visit booked under your account.
What Visit Credits Cover
A visit credit covers the cost of the doctor consultation itself. During the visit, the physician will:
- evaluate symptoms
- provide a diagnosis
- recommend treatment
- prescribe medication if appropriate
Limitations and What to Know
- Visit credits only apply to the consultation, not additional services
- Prescriptions, lab tests, or medications may involve separate costs
- A prescription is not guaranteed and depends on the physician’s evaluation
- Availability of services (like delivery or labs) depends on location and eligibility
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.
