When and how can I use my visit credits?
You can use your visit credits on DrHouse when booking a virtual appointment. It is applied during scheduling and covers the cost of the doctor consultation.
Quick Answer:
- Use your visit credits when booking an appointment in the app
- Applied automatically
- Each credit covers one virtual doctor visit
- Can be used for yourself or a family member
- Must be used before any expiration (if applicable)
When You Can Use Your Visit credit
You can use your visit credit anytime you book a consultation, as long as:
- the credit is still active in your account
- you are eligible to book a visit (e.g., located in the U.S. at the time of the visit)
DrHouse physicians are available 24/7 – your credits can be used whenever appointments are available.
How to Use Your Visit Credits
- Open the DrHouse app
- Start booking a virtual visit
- Enter your visit reason and details
- At checkout, your available credit will be applied automatically
Once applied, you won’t be charged for the consultation itself.
What Your Free Visit Includes
Your free visit covers the full telehealth consultation with a licensed physician. During the visit, the doctor will:
- evaluate your symptoms
- provide a diagnosis
- recommend treatment
- prescribe medication if medically appropriate
Limitations and What to Know
- A free visit from a visit credit covers only the consultation, not medications or lab tests
- Prescriptions depend on the physician’s evaluation
- Some services (like prescription delivery or labs) may depend on location and eligibility
- If the credit is promotional, it may have usage conditions
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