How to get a refund?
At DrHouse, we aim to provide the highest quality of care. If you’re seeking a refund, here’s how to proceed:
- Review eligibility: Before submitting a request, please ensure that your situation aligns with our refund policy. Certain conditions must be met to qualify for a refund. For full details on eligibility and specific scenarios, please refer to our Refund Policy.
- Contact support: If you believe you’re eligible for a refund, reach out to our support team:
- Email: Send a detailed request to support@drhouse.com.
- In-app support: You can also use the support feature within the DrHouse app to submit your request. Please include relevant information such as your name, contact details, date of the visit, and reason for your refund request.
- Processing time: Once we receive your request, our team will review it promptly. Approved refunds typically take 5-10 business days to process and appear in your account.
If you have additional questions, don’t hesitate to contact our support team for further assistance.
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