What should I do if there’s an issue with my lab test or results?
If you believe there is an issue with your lab test referral, lab results, or the information received from testing, you should schedule a follow-up visit with a DrHouse physician to review the results and discuss the appropriate next steps. You can also contact DrHouse support if you have trouble accessing, uploading, or submitting lab-related documents. Lab results are reviewed by the physician who ordered the tests, and additional testing or treatment may be recommended based on the findings.
Quick Answer:
- Lab results are sent to the physician who ordered the tests.
- The physician reviews the results and determines whether follow-up care is needed.
- You can schedule a follow-up virtual visit to discuss your results.
- Existing lab results from another provider can be uploaded through the app.
- If you cannot upload results or have technical issues, contact DrHouse support.
How It Works
When a DrHouse physician orders lab testing, the tests are typically completed through Labcorp locations. After testing is finished, the results are sent directly to the ordering physician for review. The physician evaluates the findings and determines whether treatment, additional testing, or further follow-up is appropriate.
If you have questions about your results or need clarification, you can schedule a follow-up virtual visit through the app to discuss them with a physician.
What to Do if There Is a Problem
If you experience any of the following:
- Missing lab results
- Difficulty accessing or uploading results
- Questions about what your results mean
- Concerns that information may be incorrect
You should either schedule a follow-up visit or contact DrHouse support for assistance. Patients can upload lab results through the visit intake form, and support can help if uploading is not possible through the app.
Limitations / What to Know
Lab testing and result review may require follow-up care. Not all concerns can be resolved during the initial visit, and some situations may require additional laboratory testing or an in-person evaluation. The physician determines the most appropriate next steps based on your symptoms, medical history, and test results.
Lab referral costs are included as part of the virtual visit, but the laboratory tests themselves may have separate costs depending on the tests ordered and your insurance coverage.
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
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