Can consultations be conducted over a phone call instead of video?
No, DrHouse visits are conducted through secure video consultations in the mobile app and are not available as audio-only phone calls. Both video and audio are required so the physician can properly evaluate your condition and provide appropriate care.
Quick Answer:
- Visits are video-based only
- Phone call (audio-only) consultations are not supported
- A camera, microphone, and internet connection are required
- Video helps physicians assess symptoms more accurately
- You must use the DrHouse mobile app for visits
How DrHouse Visits Work
DrHouse is designed as a video-first telehealth platform. All consultations take place through a secure video connection in the mobile app, allowing physicians to:
- Observe visible symptoms
- Communicate clearly in real time
- Make more informed clinical decisions
This setup helps ensure a higher quality of care compared to audio-only interactions.
Why Video Is Required
Video visits are important because they allow physicians to:
- Visually assess conditions such as rashes, swelling, or general appearance
- Confirm patient identity when needed
- Maintain a more complete and accurate medical evaluation
This is especially important for diagnosing many common conditions treated through telehealth.
Limitations and Important Notes
- Audio-only (phone call) visits are not available
- You must have a working camera and microphone
- A stable internet connection is required for the consultation
- Technical issues may interrupt the visit, but you can typically reconnect if the session is still active
DrHouse is built specifically for secure video care, which helps physicians deliver safe and effective treatment.
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