What happens if I need to cancel my appointment?
If you need to cancel your appointment, you can do so directly in the DrHouse app at any time. After canceling, you can book a new visit whenever you’re ready.
Quick Answer:
- You can cancel your appointment anytime in the app
- The time slot is released immediately after cancellation
- You can book a new appointment right away
- Refunds or credits depend on timing and whether services were provided
How Cancellation Works
To cancel your appointment:
- Go to your scheduled visit in the app
- Select the option to cancel the appointment
Once canceled, the appointment is removed from your schedule, and the time slot becomes available for other patients.
You can then:
- Start a new visit
- Choose a different date and time
- Select the same or a different physician (based on availability)
What to Expect After Canceling
- You can immediately rebook another appointment
- You’ll see updated availability based on current demand
- On-demand visits may still be available if you need care quickly
Limitations to Keep in Mind
- Your original appointment time is not held after cancellation
- Preferred time slots may no longer be available
- Refund eligibility may depend on whether the visit has already started or services were provided
- If a physician has already reviewed your case or provided care, refunds may not apply
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Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
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