What should I do if my doctor is late or doesn’t show up for the appointment?
If your doctor is late or doesn’t show up for your appointment, you should stay in the app and allow a few extra minutes, as short delays can happen due to ongoing consultations. If the delay continues or the doctor does not join, you can contact DrHouse support for assistance or start a new visit to connect with the next available physician.
Quick Answer:
- Wait a few minutes—doctors may run slightly behind schedule
- Stay in the app so you don’t miss the connection
- Contact support if the delay is extended
- You may need to start a new visit if the doctor doesn’t join
- Physician availability can vary based on demand
What to Expect
DrHouse operates as an on-demand telehealth platform, so timing can vary depending on physician availability and patient demand. While average wait times are typically short (around 2 minutes during the day and 10 minutes at night), delays can still happen if a doctor is finishing another consultation.
In most cases, the physician will join shortly after your scheduled time.
What You Should Do
If your doctor is late or doesn’t appear:
- Stay connected in the app so you’re ready when the physician joins
- Wait a few minutes to allow for normal delays
- Reach out to support through the app if the delay becomes significant
- Start a new visit if needed to connect with another available doctor
DrHouse support is available 24/7 and can help resolve scheduling or connection issues.
Limitations and Important Notes
- Appointment timing depends on real-time physician availability and demand
- You may not always be connected with the originally selected doctor
- In some cases, you may need to rebook or start a new visit
- Technical issues (internet, app performance) can also affect connection timing
DrHouse is designed for fast access to care, but exact connection times are not guaranteed.
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