Skip to content

Online Doctor
How DrHouse Works
Pricing
Telehealth Services
Our Providers

Download Our App

Online Doctor
How DrHouse Works
Pricing
Telehealth Services
Our Providers

Home
Help Center
Billing and Pricing
My payment keeps getting declined.

My payment keeps getting declined.

There can be several reasons why your payment keeps getting declined. Please contact our support so we can clarify the reason.

Billing and Pricing Questions

How do I add or change my method of payment?
What payment methods are available?
How much does a virtual visit cost?
Do you take my insurance?
Does DrHouse accept Medicare and Medicaid?
Can I see a doctor without insurance?
Can I use an FSA or HSA to pay?
Does DrHouse offer any discounts or financial assistance?
Are there any additional fees I should be aware of?
How do I get a receipt or invoice for my telehealth sessions?
Am I eligible to get a refund?
How to get a refund?
How long do refunds take?
What should I do if I haven't received my refund?
What happens if there is a billing discrepancy or error?
I was charged two times for one visit.
My payment keeps getting declined.
How do I cancel my membership?
Who can I contact for questions about my bill or charges from DrHouse?

Other Topics

Billing and Pricing
Insurance
Lab Tests and Referrals
General Information
Getting Started
Using the DrHouse App
Account
Prescriptions and Medications
Appointments and Consultations
Diagnosis & Treatment
Feedback and Complaints
Doctor's Notes
Technical Support
Pharmacy Related
Rx Delivery
Family Members
Website Content
Privacy and Security
Employers
Visit Credits
Promo Codes
Referral program
Affiliate Program

Contact Us

First Name*

Last Name*

Email*

Phone Number*

Subject*

Message*

Customer Support
- Support is open 24/7
- in the DrHouse app.

Address
- 244 Fifth Avenue,
- New York, NY, 10001

Services

Product

Company

Legal

Download Our App

© 2024 DrHouse, Inc.

Message sent successfully

Success

Your message has been sent

Thank You For Subscribing!

Close

We use cookies for analytics and to enable site functionality.

Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Functional

functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Save & Accept