What do I do if I was charged twice for one visit?
If you were charged twice for one visit, you should contact DrHouse support so the duplicate charge can be reviewed and corrected.
Quick Answer:
- Contact support through the app or email
- Provide details of both charges
- Support will investigate the duplicate payment
- Refund or correction issued if a duplicate is confirmed
What to Do
If you see two charges for the same visit:
- Check your payment method
- Confirm that both charges are posted (not just a pending authorization).
- Contact DrHouse support
- Reach out through the app or email and include:
- Date of the visit
- Amount charged (both transactions)
- Payment method used
- Any screenshots or receipts
Providing clear details helps speed up the review
What Happens Next
- The support team will review your billing records
- They will determine whether the second charge is a duplicate or a temporary authorization
- If it’s a confirmed duplicate, they will issue a refund or correct the charge
Important Notes
- Some payment methods may show a temporary pending charge that disappears automatically
- If the charge is real and duplicated, it will be corrected after review
- Refund timing (if issued) typically follows the standard 5–10 business days
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