How do I get a refund?
Submit a refund request through the DrHouse app or email support. Each request is reviewed based on your visit details.
Quick Answer:
- Request through the app or email support
- Processing time: 5–10 business days if approved
- Refunds are reviewed case by case
- Not all visits qualify for a refund
How to Request a Refund
Follow these steps:
- Open the DrHouse app
- Go to Support or help section
- Submit a refund request with details about your visit
You can also contact support via email if needed.
Providing clear information (such as the date of your visit and what happened) can help speed up the review process.
What to Expect
- Your request will be reviewed by the support team
- If approved, the refund is issued to your original payment method
- Processing typically takes 5–10 business days, depending on your bank or payment provider
Important Notes
Refunds are only issued in eligible situations. If medical care, documentation, or services were provided during the visit, the request may not be approved.
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