What should I do if I haven’t received my refund?
If you haven’t received your refund after 5–10 business days, you should contact DrHouse support to check the status of your request.
Quick Answer:
- Wait at least 5–10 business days after approval
- Contact support through the app or email
- Check your original payment method for pending refunds
- Delays can happen due to banks or holidays
What to Do Next
If your refund hasn’t arrived:
- Check your payment method
- Look for pending transactions or recent credits on your card or account.
- Confirm the timeline
- Make sure at least 5–10 business days have passed since your refund was approved.
- Contact DrHouse support
- Reach out through the app or email and provide:
- Date of your visit
- Refund request details
- Any confirmation you received
The support team can review your case and provide an update.
Possible Reasons for Delays
Refund delays can happen due to:
- Bank or credit card processing times
- Payment provider delays
- Weekends or public holidays
- Incorrect or missing payment details
What to Expect
Once support reviews your request, they can:
- Confirm whether the refund was issued
- Provide the transaction status
- Help resolve any issues if the refund is delayed
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