Am I eligible for a refund from DrHouse?

Refunds are available when medical care was not provided during your visit. Once any form of care, documentation, or clinical action is completed, refunds are not issued.

Quick Answer:

• Refunds possible if the visit could not be completed
• No refund if you received a doctor’s note, prescription, or treatment plan
• No refund for certain medication requests or verification issues
• No refund if referrals or medical guidance were provided
• Approved refunds take 5–10 business days

When You May Be Eligible

You may qualify for a refund if:

• The visit did not take place
• Medical care could not be provided

When Refunds Are Not Available

Refunds are not available in the following situations:

• Doctor’s note or prescription provided – If you received a doctor’s note, prescription, or treatment plan during your visit
• Request for specific medications – If you requested controlled substances, hormone replacement therapy (HRT), muscle relaxants, ADD/ADHD medications, or medical marijuana during your visit
• Referrals issued – If your doctor provided a referral for lab tests, diagnostic testing, or in-person care
• Medication history cannot be verified – If you requested a refill but could not provide a prescription bottle or your medication history could not be confirmed
• No valid ID – If you were unable to provide a valid ID for identity verification

Important Notes

Refund eligibility depends on whether care or medical services were delivered during the visit. Once any form of care, documentation, or clinical action is provided, the visit is considered completed.

How to Request a Refund

To request a refund, contact DrHouse support:

• Through the app
• Or via email

If approved, refunds are typically processed within 5–10 business days, depending on your payment provider.