How can I change the pharmacy?

Yes, you can change your pharmacy on DrHouse either before your visit or after a prescription has been sent. The process is simple, but the steps differ depending on when you make the change. Choosing your pharmacy early is the easiest option, while post-prescription changes may require a transfer or support assistance.

Quick Answer:

• Select your pharmacy during visit booking (easiest option)
• Update your preferred pharmacy anytime in the app
• After a prescription is sent, request a transfer through the new pharmacy
• If transfer isn’t possible, contact DrHouse support for a resend
• Resending may take up to 24 hours

How to Change Your Pharmacy

Before your visit (recommended)

When starting a visit, you can choose your preferred pharmacy during the intake process.

• This ensures your prescription is sent to the correct location immediately
• You can choose most retail or mail-order pharmacies
• This is the fastest and most seamless option

You can also update your default pharmacy anytime in your account settings so it’s pre-selected for future visits.

After your prescription is sent

If your prescription has already been sent to a pharmacy, you still have two main options:

Option 1: Request a Pharmacy Transfer (Fastest Option)

This is usually the quickest and easiest solution.

What to do:

1. Call your new pharmacy
2. Ask them to transfer your prescription from the original pharmacy
3. Provide:

• Your name and date of birth
• Medication name (if known)
• Original pharmacy details

What happens next:

• The new pharmacy contacts the original pharmacy
• They handle the transfer directly
• Once complete, they will fill your prescription

Why this works best:

• No need to wait for a physician
• Often completed the same day (timing depends on the pharmacy)

Option 2: Contact DrHouse Support

If the pharmacy cannot transfer the prescription, you can contact support through the app.

When to use this option:

• The pharmacy says the prescription is not transferable
• The medication has restrictions
• The original pharmacy is unresponsive
• There are stock or availability issues

What happens:

• Support reviews your request
• A physician may need to resend the prescription to your new pharmacy

What to Expect if a Prescription Is Resent

• Resending depends on physician availability
• It may take up to 24 hours
• The physician may need to confirm details before sending
• The prescription must still be medically appropriate

Important Limitations

• Not all prescriptions can be transferred (depends on medication and pharmacy rules)
• If a prescription has already been filled, transferring may be more difficult
• Pharmacy processing times vary and are outside DrHouse’s control
• Prescriptions are only issued based on physician evaluation and are not guaranteed

Key Takeaway

For the smoothest experience, choose your pharmacy before your visit. If you need to change it afterward, start with a pharmacy transfer. If that doesn’t work, DrHouse support can help coordinate a resend.