Can I submit feedback anonymously, or is my identity always associated with it?
Feedback on DrHouse is linked to your account when submitted through the app, but you can choose to share feedback anonymously by contacting support via email without including identifying details.
Quick Answer:
- In-app feedback is linked to your account and visit
- Post-visit ratings are tied to your doctor and appointment
- You can email support@drhouse.com for more anonymous feedback
- Anonymous feedback is possible if you limit personal details
How Feedback Works
In-App Feedback (Identified)
When you submit feedback through the DrHouse app:
- It is connected to your account and specific visit
- Post-visit ratings are tied to the doctor you saw
- This helps DrHouse review your experience accurately
Email Feedback (More Anonymous Option)
If you prefer more privacy, you can send feedback to:
support@drhouse.com
While emails may still include basic contact information, you can:
- Avoid including personal or visit-specific details
- Share general feedback or concerns anonymously
Why Feedback is Linked to Your Account
When feedback is tied to your account, it allows the support team to:
- Review the exact visit and provider
- Investigate issues more effectively
- Follow up if needed
What to Know
- There is no formal “anonymous feedback” feature in the app
- Email allows more flexibility in how much you share
- Providing more details can help resolve issues faster, but it’s optional
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