What happens after I submit feedback, and will I receive a response?
After you submit feedback to DrHouse, it is reviewed by the support team and may be used to improve the platform or address specific issues. In some cases, you may receive a response, especially if your feedback requires follow-up or additional clarification.
Quick Answer:
- Feedback is reviewed by the support team
- Issues may be investigated or escalated
- You may receive a response if follow-up is needed
- Not all feedback gets a direct reply
What Happens After You Submit Feedback
Once your feedback is submitted—whether through the app, post-visit ratings, or email—it goes to the DrHouse support team for review.
Depending on the content, the team may:
- Evaluate your experience and identify any issues
- Investigate technical, billing, or service-related concerns
- Escalate the matter to the appropriate team if needed
Your feedback also helps improve the overall platform, including app performance and physician interactions.
Will You Receive a Response?
When You May Get a Response
You’re more likely to hear back if:
- You reported a specific issue (e.g., billing, technical problem)
- Additional information is needed
- The issue requires resolution or clarification
When You May Not Receive a Response
You may not receive a reply if:
- Your feedback is general (e.g., ratings or comments)
- No follow-up is required
How to Increase the Chances of a Response
If you want a reply, make sure to:
- Submit feedback through in-app support or email
- Include clear details about your issue
- Provide contact information if using email
What to Expect Overall
- All feedback is reviewed, even if you don’t receive a reply
- Follow-ups depend on the nature of your message
- Feedback plays a key role in improving care quality and user experience
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.
