How do I provide feedback on the overall user experience of the DrHouse app?
You can provide feedback on your experience with DrHouse directly through the app or by contacting support. After your visit, you’ll also be prompted in the app to rate your doctor and leave feedback, making it easy to share your experience right away.
Quick Answer:
- Rate and review your doctor after your visit in the app
- Use in-app support to submit additional feedback
- Email feedback to support@drhouse.com
- Support is available 24/7
How to Provide Feedback
DrHouse offers multiple ways to share your experience:
1. Post-Visit Rating (Built-In)
After your appointment, the app will prompt you to:
- Rate your doctor
- Leave feedback about your visit
This is the quickest and most direct way to share your experience and improve care quality.
2. In-App Support
You can also submit feedback anytime through the DrHouse app:
- Go to the support or help section
- Send a message with your feedback or concerns
This option allows the support team to review your account details and respond more efficiently.
3. Email Support
For more detailed feedback, you can email:
support@drhouse.com
This is useful if you want to include additional context or attachments like screenshots.
4. Website Contact Form
You can also reach out through the contact form on the DrHouse website for general feedback or follow-ups.
What to Include in Your Feedback
To help the team review your experience effectively, include:
- Date and time of your visit
- Details about your experience
- Any issues (technical, billing, or care-related)
- Supporting screenshots or information, if available
What to Expect
After submitting feedback:
- The support team reviews your message
- Issues may be investigated or escalated if needed
- You may receive a response or request for more details
Patient feedback plays an important role in improving the DrHouse experience, from app usability to physician interactions.
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.
