How can I track the status or resolution of a complaint I’ve submitted?
You can easily follow the status of your request through your existing conversation with support in the app.
Quick Answer:
- View updates in your in-app support chat
- Support replies in the same message thread
- You can follow up anytime for updates
How to Track Your Complaint
1. Check Your In-App Messages
All communication with support is stored in the app:
- You can view your previous messages anytime
- Updates or responses from support will appear in the same chat thread
- This acts as your main way to track progress
2. Continue the Same Conversation
When support responds:
- They will reply directly in your existing message thread
- You can respond in the same chat to ask for updates or provide more details
What to Expect
- The support team reviews and may investigate or escalate your complaint
- If there are updates or questions, they will message you in the same chat
- Response timing may vary depending on the issue
Limitations to Know
- There is no real-time tracking dashboard or status page
- Updates are shared through the conversation, not a separate system
- You may need to follow up if you’re waiting on a response
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