How do I transfer a prescription from one pharmacy to another through DrHouse?

You can transfer a prescription to a different pharmacy after your DrHouse visit, but the transfer itself is handled by the pharmacies—not directly inside the DrHouse app. The fastest way is to contact your new pharmacy and request a transfer, with DrHouse support available if needed.

Quick Answer:

• Call your new pharmacy and request a prescription transfer
• Provide your details and original pharmacy information
• The new pharmacy handles the transfer directly
• If transfer fails, contact DrHouse support
• A doctor may resend the prescription (up to 24 hours)

How Prescription Transfers Work

After your visit, if a physician sends your prescription to a pharmacy, it can usually be moved to another location.

DrHouse sends prescriptions electronically, but pharmacy-to-pharmacy transfers are managed outside the app.

Option 1: Transfer Through the New Pharmacy (Recommended)

This is the quickest and most common method.

Steps:

1. Call or visit your new pharmacy
2. Ask them to transfer your prescription
3. Provide:

• Your full name and date of birth
• Medication name (if known)
• Original pharmacy name/location

What happens next:

• The new pharmacy contacts the original pharmacy
• They securely transfer the prescription
• Your new pharmacy fills the medication

Why this is best:

• No waiting for a physician
• Often completed the same day (timing varies by pharmacy)

Option 2: Contact DrHouse Support

If the pharmacy cannot complete the transfer, you can reach out through the app.

When to use this:

• The prescription is not transferable
• The original pharmacy is unresponsive
• There are issues like stock shortages

What happens:

• Support reviews your request
• A physician may need to resend the prescription to your preferred pharmacy

What to Expect If a Prescription Is Resent

• It may take up to 24 hours depending on physician availability
• The physician may need to verify details before resending
• The prescription must still be medically appropriate

Limitations to Know

• Not all prescriptions can be transferred (varies by medication and pharmacy rules)
• If the prescription has already been filled, transfer may be restricted
• Pharmacy processing times are outside DrHouse’s control
• Prescriptions are issued based on medical evaluation and are not guaranteed

Best Practice

To avoid delays, always select your preferred pharmacy before your visit. If you need to switch later, start with a pharmacy transfer, then use DrHouse support if needed.