How do I resolve connectivity issues during a telehealth appointment?

If you encounter connectivity issues during a telehealth appointment in the DrHouse app, you can follow these steps to troubleshoot and resolve the problem:

Check Internet Connection: Ensure that you have a stable and high-speed internet connection. Connect to a reliable Wi-Fi network if possible, or use cellular data with a strong signal.

Close and Reopen the App: Close the DrHouse app completely and reopen it. This can help refresh the connection and resolve temporary issues.

Restart Your Device: Reboot your device to clear any background processes or glitches that might be affecting connectivity.

Update the App: Make sure you are using the latest version of the DrHouse app. Check for updates on the App Store (iOS) or Google Play Store (Android) and install any available updates.

Use a Different Network: If possible, switch to a different Wi-Fi network or cellular data connection to see if the issue persists. Different networks may have varying levels of stability.

Test Other Apps: Test the internet connection by using other apps or browsing websites. If you experience issues with multiple apps, the problem may be related to your internet connection.

Contact Internet Service Provider (ISP): If you consistently experience connectivity issues, contact your Internet service provider to check for any network outages or issues on their end.

Remember that various factors, including your device, network conditions, or the DrHouse platform itself, can influence connectivity issues. If you are unable to resolve the problem with the above steps, contacting customer support for personalized assistance is recommended.

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