What should I do if I’m having trouble installing the app?
If you’re having trouble installing the DrHouse app, start by checking that your device meets the minimum requirements and follow a few basic troubleshooting steps. Most installation issues are caused by device compatibility, outdated software, or connectivity problems and can usually be resolved quickly.
Quick Answer:
- Make sure your device is compatible (iOS 16+ or Android 13+)
- Check your internet connection
- Restart your device and try again
- Update your device’s operating system
- Reinstall the app if needed
- Contact support if the issue continues
How to Fix Installation Issues
1. Check Device Compatibility
The DrHouse app is available on:
- iPhone devices running iOS 16 or later
- Android devices running Android 13 or later
If your device doesn’t meet these requirements, the app may not install or appear in the app store.
2. Verify Your Internet Connection
A stable internet connection is required to download the app.
- Switch between Wi-Fi and mobile data
- Avoid weak or unstable networks
3. Restart Your Device
Restarting your phone can resolve temporary system glitches that may block installation.
4. Update Your Device Software
Make sure your operating system is up to date. Older versions may not support the latest version of the app.
5. Reinstall the App
If the download fails or the app won’t open:
- Delete any partially installed version
- Re-download it from the App Store or Google Play
What to Expect After Installation
Once installed, you’ll be able to:
- Create an account
- Book a virtual visit
- Connect with a licensed physician via video
You can start the process here:
When to Contact Support
If you’ve tried all the steps above and still can’t install the app, contact DrHouse support through the website or app support channels. Support is available 24/7 and can help troubleshoot device-specific issues.
What to Know
- DrHouse is a mobile app–only platform and cannot be used through a web browser
- A compatible smartphone and internet connection are required
- Some issues may be related to device limitations or app store restrictions
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.
