What should I do if I’m experiencing audio or video issues during a visit in the app?

If you’re experiencing audio or video issues during a visit in the DrHouse app, you can try the following steps to address the problem:

Check Internet Connection: Ensure that you have a stable and high-speed internet connection. A poor connection can lead to audio or video problems.

Grant App Permissions: Check if the DrHouse app has the necessary permissions to access your device’s microphone and camera. Adjust permissions in your device settings if needed.

Close and Reopen the App: Close the DrHouse app completely and reopen it. This can help refresh the connection and resolve temporary issues.

Restart Your Device: Reboot your device to clear any background processes that might be affecting audio or video functionality.

Update the App: Ensure that you are using the latest version of the DrHouse app. Check for updates on the App Store (iOS) or Google Play Store (Android) and install any available updates.

Check for App-Specific Settings: Within the DrHouse app, check for settings related to audio and video.

Use a Different Device: If possible, try switching to a different device to see if the issue persists. This can help determine if the problem is device-specific.

Test Microphone and Camera: Outside of the DrHouse app, test your device’s microphone and camera with other applications to ensure they are functioning correctly.

Contact Customer Support: If the problem continues, reach out to DrHouse’s customer support for assistance. They may provide specific guidance based on the nature of the audio or video issue.

Check for Service Outages: Verify if there are any service outages or maintenance periods that might be affecting the DrHouse platform. This information may be available on the official website or through customer support.

Remember that specific steps may vary based on your device and operating system. If the issue persists, contacting DrHouse’s customer support is recommended for personalized assistance. They can provide insights into common problems and offer guidance based on your specific circumstances.

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