What should I do if I can’t hear the doctor or they can’t hear me?

If you’re unable to hear the doctor or they can’t hear you during a visit in the DrHouse app, consider the following steps to troubleshoot and resolve the issue:

Check Internet Connection: Ensure that you have a stable and high-speed internet connection. A poor connection can lead to audio problems.

Grant App Permissions: Confirm that the DrHouse app has the necessary permissions to access your device’s microphone, speaker, headphones, and Bluetooth functionality. Adjust permissions in your device settings if needed. Device settings are located in the Account -> Account details (scroll down to the bottom) page in the app.

Close and Reopen the App: Close the DrHouse app completely and reopen it. This can help refresh the connection and resolve temporary issues.

Restart Your Device: Reboot your device to clear any background processes that might be affecting audio functionality.

Update the App: Ensure that you are using the latest version of the DrHouse app. Check for updates on the App Store (iOS) or Google Play Store (Android) and install any available updates.

Check for App-Specific Settings: Within the DrHouse app, review settings related to audio.

Test Microphone and Speaker: Outside of the DrHouse app, test your device’s microphone and speaker with other applications to ensure they are functioning correctly.

Use a Different Device: If possible, try switching to a different device to see if the issue persists. This can help determine if the problem is device-specific.

If the issue persists, contacting DrHouse’s customer support is recommended for personalized assistance. They can provide insights into common audio problems and offer guidance based on your specific circumstances.

Contact Us