What to do if the app crashes or fails to load?

If you’re experiencing DrHouse app crashes or failures to load, you can try the following steps to troubleshoot and resolve the issue:

Check Internet Connection: Ensure that you have a stable and reliable internet connection. A poor or intermittent connection can lead to app instability.

Restart the App: Close the DrHouse app completely and reopen it. This can sometimes resolve temporary glitches.

Restart Your Device: Reboot your device to clear any background processes or issues that might be affecting the app.

Update the App: Check if there’s an update available for the DrHouse app on the App Store (iOS) or Google Play Store (Android). Updating to the latest version may address bugs or compatibility issues.

Check Device Compatibility: Ensure that your device meets the app’s compatibility requirements. Check for any device or OS updates that might be necessary.

Uninstall and Reinstall: If the problem persists, uninstall the app, restart your device, and then reinstall the DrHouse app. This can often resolve more stubborn issues.

Contact Customer Support: If none of the above steps resolve the problem, reach out to DrHouse’s customer support for assistance. They may be able to provide specific guidance based on the nature of the issue.

Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.

Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.

If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.

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