How to upload images, medical documents or test results to the DrHouse app?
You can upload images, medical documents, or test results in the DrHouse app either while booking your visit or during the visit, making it easy to share information with your doctor when it’s most relevant.
Quick Answer:
- Upload files during the visit intake form or during the visit
- Supports images and medical documents (e.g., lab results, reports)
- Files are reviewed by the physician in real time or before the visit
- Must follow basic size and file type limits
- You can contact support if the upload isn’t working
How to Upload Documents
During Booking (Before the Visit)
When you start a visit:
- Tap Book a visit
- Fill out your symptoms and medical history
- Use the upload option in the intake form to attach:
- Photos (e.g., rashes, injuries)
- Lab results or medical records
These files are available to the physician before your consultation begins.
During the Visit
You can also upload files while you’re in the video consultation if something comes up during the discussion.
This allows you to:
- Share additional images or documents in real time
- Help the physician make a more accurate evaluation
File Types and Size Considerations
While specific limits may vary by device, general guidelines include:
- .jpeg, .jpg, .png, and .pdf files are supported
- Files should be clear, readable, and not larger than 15 mb
- Very large or unsupported files may fail to upload
If an upload fails, you may need to reduce file size or try a different format.
Alternative Option
If you’re unable to upload through the app, you can send your documents to DrHouse support for review.
What to Expect
- Uploading is optional, but can improve diagnosis accuracy
- Physicians review your files alongside your symptoms
- All uploads are handled securely within the app
Limitations to Know
- Uploading requires a stable internet connection
- Not all conditions can be diagnosed from images alone
- Additional lab tests or in-person care may still be required
- File compatibility and size limits may affect uploads
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