Can I restart or reconnect to my consultation?
Yes, you can reconnect to your consultation if it was interrupted or if you accidentally left the session. Simply reopen the DrHouse app and rejoin the visit. In many cases, the physician will still be available, especially if the visit is still in progress.
Quick Answer:
- You can rejoin the visit through the app
- Reconnect as quickly as possible
- The doctor may still be available if the session is active
- If the visit ended, you may need to start a new one
- Support is available if you have trouble reconnecting
How Reconnecting Works
DrHouse visits take place through secure video sessions in the mobile app. If your connection drops, the app closes, or you leave the visit, you can typically return to the same session by reopening the app and joining again.
As long as the physician is still in the session, the consultation can usually continue without needing to restart.
When You May Need to Start a New Visit
There are situations where reconnecting may not be possible:
- The physician has already ended the session
- Too much time has passed since the original appointment
- The doctor has moved on to another patient
In these cases, you can start a new visit and connect with the next available physician.
Limitations and Important Notes
- Reconnection depends on whether the original session is still active
- Physician availability is not guaranteed after disconnection
- Technical issues (internet, app performance) can affect your ability to rejoin
- You may not be reconnected with the same physician if a new visit is required
To avoid disruptions, make sure you have a stable internet connection and keep the app open during your visit.
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