How do I reconnect to my visit if I get disconnected?
If you get disconnected during a DrHouse visit, you can usually reconnect by reopening the app and rejoining the session. Most disconnections are temporary, and the visit can continue once your connection is restored.
Quick Answer:
- Reopen the DrHouse app
- Tap to rejoin your active visit
- Check your internet connection
- Restart the app or device if needed
- Contact support if you can’t reconnect
How to Reconnect to Your Visit
1. Open the App Again
Return to the DrHouse app as soon as possible. If your visit is still active, you should see the option to rejoin.
2. Rejoin the Session
Tap on your ongoing visit to reconnect. In many cases, the physician will still be in the session waiting.
3. Check Your Connection
Make sure you’re using a stable Wi-Fi or mobile data connection. Switching networks can help if your signal is weak.
4. Restart if Needed
If you can’t rejoin:
- Close and reopen the app
- Restart your device
- Ensure the app is updated to the latest version
What Happens After You Reconnect
Once you’re back in the visit:
- You can continue the consultation from where it left off
- The physician can resume evaluation and treatment planning
- Prescriptions or recommendations can still be provided if appropriate
Limitations / What to Know
- Reconnection depends on app functionality and internet stability
- If the disconnection lasts too long, the session may end
- You may need to start a new visit or reschedule in some cases
- Physicians must complete a full evaluation, so repeated interruptions may affect the visit
When to Contact Support
If you’re unable to rejoin your visit, contact DrHouse support through the app for help. Support is available 24/7 and can guide you on next steps.
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