What permissions does the app require (camera, microphone)?
The DrHouse app requires access to your camera and microphone to support secure video visits with licensed physicians. These permissions are essential for completing your consultation, as visits are conducted through live video inside the app.
Quick Answer:
- Camera access is required for video consultations
- Microphone access is required for two-way communication
- Both must be enabled to complete a visit
- A stable internet connection is also required
Why These Permissions Are Needed
Camera Access
The camera allows the physician to see you during the consultation. This helps with visual evaluation of symptoms when relevant, such as skin conditions, swelling, or general appearance.
Microphone Access
The microphone enables real-time conversation between you and the physician. Clear audio is necessary for discussing symptoms, medical history, and treatment plans.
How It Works
DrHouse visits are conducted through secure video calls in the mobile app. To join a visit:
- Your device must have a working camera and microphone
- Permissions must be enabled in your phone settings
- You need a stable internet connection for uninterrupted communication
If either the camera or microphone is disabled, the visit may not function properly or may not start at all.
What to Do If Permissions Aren’t Working
If you experience issues:
- Check your device settings and enable camera and microphone access for the app
- Restart the app or your device
- Make sure the app is updated to the latest version
Limitations / What to Know
- DrHouse is a video-based telehealth platform, so audio and video access are required for care
- Without these permissions, physicians cannot complete a proper evaluation
- Technical issues (like blocked permissions or poor connectivity) may delay or prevent your visit
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