What should I do if I lose connection during a visit?
If you lose connection during a DrHouse visit, try reconnecting as soon as possible by checking your internet connection and reopening the app. Most interruptions are temporary and can be resolved quickly without needing to restart the entire visit.
Quick Answer:
- Check your internet connection immediately
- Reopen the app and rejoin the visit
- Restart your device if needed
- Ensure camera and microphone are enabled
- Contact support if you can’t reconnect
What to Do Right Away
1. Reconnect to the Internet
Switch to a stronger Wi-Fi or mobile data connection if available. A stable connection is required for video visits.
2. Reopen the App
Close and reopen the DrHouse app, then attempt to rejoin your visit. In many cases, you can reconnect without starting over.
3. Restart Your Device
If the app is unresponsive or won’t reconnect, restarting your phone can resolve temporary glitches.
How Visits Work After Disconnection
DrHouse visits are conducted through secure video calls. If your connection drops:
- You may be able to rejoin the same session
- The physician may still be available when you reconnect
- You can continue the consultation once the connection is restored
Limitations / What to Know
- A stable internet connection is required for the entire visit
- Extended disconnections may interrupt the consultation
- In some cases, you may need to start a new visit or reschedule if reconnection isn’t possible
- Technical issues can affect the physician’s ability to complete an evaluation
When to Contact Support
If you’re unable to reconnect or the visit cannot continue, contact DrHouse support through the app. Support is available 24/7 to help resolve technical issues and guide next steps.
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Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
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