Why is my video or audio quality poor?
Poor video or audio quality during a DrHouse visit is usually caused by an unstable internet connection, low signal strength, or device performance issues. These problems can affect how clearly you and your physician see and hear each other during the consultation.
Quick Answer:
- Weak or unstable internet is the most common cause
- Poor Wi-Fi or cellular signal can reduce quality
- Background apps may slow performance
- Outdated app versions can cause glitches
- Device hardware or settings may affect audio/video
Common Causes of Poor Quality
1. Weak Internet Connection
Low bandwidth or unstable connections can cause:
- Blurry video
- Audio delays or cutouts
- Freezing or lag
Switching to a stronger Wi-Fi or mobile network often improves quality.
2. Poor Signal Strength
If you’re far from your Wi-Fi router or in an area with weak cellular coverage, your connection may not support a smooth video call.
3. Background App Usage
Apps running in the background can consume internet bandwidth and processing power, reducing call quality.
4. Outdated App Version
Older versions of the DrHouse app may have bugs or performance issues that affect video and audio.
5. Device or Permission Issues
Problems with your device’s camera or microphone, or incorrect permission settings, can lead to:
- Low-quality sound
- Video not displaying properly
How to Improve Video and Audio Quality
- Move closer to your Wi-Fi router or switch networks
- Close unused apps running in the background
- Restart your device and reopen the app
- Update the DrHouse app to the latest version
- Check that camera and microphone permissions are enabled
What to Expect During a Visit
DrHouse visits rely on real-time video and audio for accurate evaluation. Clear communication helps physicians assess symptoms and provide appropriate care.
Limitations / What to Know
- Video quality depends on your internet speed, signal strength, and device performance
- Temporary drops in quality may still occur even with a good connection
- Poor audio or video may affect the physician’s ability to evaluate certain conditions
- In some cases, you may need to reconnect or reschedule if quality issues persist
When to Contact Support
If issues continue after troubleshooting, contact DrHouse support through the app. Support is available 24/7 to help resolve technical problems.
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
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