How do I report a technical issue with the DrHouse app?
If you experience a technical issue with the DrHouse app, you can report it directly through DrHouse support. The fastest way is to use the in-app support feature, where you can describe the issue and provide details for faster resolution.
Quick Answer:
- Use in-app support to report the issue
- Provide details like error messages or screenshots
- Include the date/time and what you were trying to do
- You can also email support@drhouse.com
- Support is available 24/7
How to Report a Technical Issue
1. Use In-App Support (Recommended)
Open the DrHouse app and navigate to the support section. This allows you to submit your issue directly while logged into your account.
2. Describe the Problem Clearly
Include helpful details such as:
- What issue you experienced (e.g., login problem, video not working)
- When it happened
- Any error messages you saw
- What steps you were taking before the issue occurred
Providing clear information helps the support team investigate and resolve the issue faster.
3. Attach Screenshots (If Available)
If possible, include screenshots or relevant images showing the issue. This can make troubleshooting more efficient.
4. Alternative Contact Options
If you can’t access the app, you can contact support via:
- Email: support@drhouse.com
- Website contact form
What to Expect
DrHouse support is available 24/7. After submitting your request:
- The support team reviews your issue
- They may ask for additional details if needed
- You’ll receive guidance or next steps to resolve the problem
Limitations / What to Know
- Support can assist with technical, account, and billing issues, but cannot provide medical advice
- Resolution time may vary depending on the complexity of the issue
- Providing incomplete information may delay troubleshooting
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