What should I do if I’m having trouble starting or joining a visit?
If you’re having trouble starting or joining a DrHouse visit, it’s usually due to device settings, app issues, or connectivity problems. Most issues can be resolved by checking your internet connection, ensuring permissions are enabled, and updating or restarting the app.
Quick Answer:
- Check your internet connection
- Make sure camera and microphone permissions are enabled
- Update the app to the latest version
- Restart your device or reinstall the app
- Contact support if the issue continues
How to Fix Common Issues
1. Check Your Internet Connection
A stable internet connection is required for video visits. Weak or unstable Wi-Fi or mobile data can prevent the visit from starting or cause disconnections.
2. Enable Camera and Microphone
DrHouse visits require both audio and video. Make sure your device settings allow the app to access:
- Camera
- Microphone
Without these permissions, the visit may not start or function properly.
3. Update the App
Using an outdated version of the app can cause bugs or compatibility issues. Check the App Store or Google Play and install any available updates.
4. Restart or Reinstall the App
If the issue persists:
- Close and reopen the app
- Restart your device
- Reinstall the app if needed
What to Expect During a Visit
DrHouse visits take place through secure video in the mobile app. Once connected, your physician will review your symptoms, ask questions, and provide a diagnosis and treatment plan if appropriate.
Limitations / What to Know
- A working camera, microphone, and stable internet are required for all visits
- Technical issues may delay or prevent your appointment from starting
- If the issue cannot be resolved, you may need to reschedule your visit
- DrHouse support is available 24/7 to help troubleshoot problems
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.
