Technical Support
Quickly find answers about technical support. Use the search or find a question from the list below.
Technical Support Questions
- What should I do if I’m having trouble installing the app?
- What steps should I follow if the app freezes?
- Can I participate in a telehealth consultation if I’m having issues with my device’s camera or microphone?
- What should I do if I’m experiencing audio or video issues during a visit in the app?
- What should I do if I can’t hear the doctor or they can’t hear me?
- How do I resolve connectivity issues during a telehealth appointment?
- What should I do if I’m having trouble uploading documents or images?
- What should I do if I’m not receiving notifications from the app?
- What steps can I take if I’m experiencing slow or unstable internet connections?
- Can I access the DrHouse app services via a web browser if the app is not working on my device?
- How do I report a problem with the DrHouse app?
- Is DrHouse technical support available 24/7?
- What information should I provide when contacting technical support?
- What should I do if the DrHouse app is not working?
- What should I do if I can’t log in to my account?
- What permissions does the app require (camera, microphone)?
- What should I do if I’m having trouble starting or joining a visit?
- What should I do if I lose connection during a visit?
- How do I reconnect to my visit if I get disconnected?
- How can I fix internet or connectivity issues during a visit?
- Why is my video or audio quality poor?
- How do I report a technical issue with the DrHouse app?
- What should I do if the app crashes or won’t load?
- What should I do if I'm having audio issues during my visit?
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