What happens if I don’t accept the medication delivery
If you do not accept your on-demand prescription delivery, the medication will be returned and destroyed for safety reasons. Unfortunately, refunds are not available for refused deliveries due to strict healthcare regulations and safety protocols.
Why Can’t I Refuse the Delivery Without Consequences?
- Safety and Regulatory Compliance: Prescription medications, once dispensed and out for delivery, cannot be returned or reused. This ensures that all medications meet the highest standards of safety, quality, and integrity.
- Personalized Prescriptions: The medication is prescribed specifically for you, and regulations prevent it from being redistributed or repurposed for another patient.
- Immediate Fulfillment Process: Once the prescription is processed and dispatched for 1-hour delivery, it enters a sealed chain of custody that cannot be reversed.
Will I Receive a Refund If I Refuse the Delivery?
No, refunds are not available if you refuse to accept the delivery. Since medications must be destroyed after a failed delivery attempt, we cannot issue refunds for refused or unaccepted prescriptions.
What If I’m Not Available to Receive the Delivery?
- If you are unavailable at the time of delivery, the courier will attempt to contact you using the phone number provided in the DrHouse app.
- If the courier cannot reach you or you miss the delivery window, the medication will be destroyed, and no refund will be issued.
How to Avoid Issues with Delivery:
- Ensure Availability: Be available at your delivery address during the 1-hour delivery window after your virtual visit.
- Keep Your Phone Nearby: Make sure your phone is reachable in case the courier needs to contact you.
- Confirm Delivery Details: Double-check your delivery address and contact information when selecting on-demand prescription delivery.
