Can I schedule my prescription delivery for a specific time instead of on-demand?
No, DrHouse’s on-demand prescription delivery is not designed for scheduled delivery. It is built to deliver your medication as quickly as possible—often within about one hour after your virtual visit. At this time, you cannot choose a specific delivery time or delay it to a later date.
Quick Answer:
- Delivery is on-demand, not scheduled
- Typically arrives same-day (sometimes ~1 hour)
- Cannot choose a specific delivery time or future date
- Must be available to receive delivery in person
- Alternative: send the prescription to a pharmacy for pickup
Why You Can’t Schedule a Specific Delivery Time
Immediate processing for speed
Prescriptions are processed right after your visit and sent for delivery immediately to ensure you get treatment as fast as possible.
On-demand service model
The system is designed for fast, hassle-free delivery, not for booking time slots. This eliminates delays and extra steps.
Safety and compliance requirements
Once a prescription is processed, it must be delivered directly to you promptly to maintain medication safety and proper handling.
What If You’re Not Available
If you may not be available to receive the delivery:
- Choose pharmacy pickup instead – Do not select delivery before your visit. Your prescription can be sent to a pharmacy for pickup at your convenience.
- Schedule your visit at a better time – If you want delivery, plan your virtual visit for a time when you’ll be available to receive it.
What Happens If You Miss the Delivery
- The medication cannot be left unattended and will be returned and destroyed for safety reasons
- Refunds are not provided for missed deliveries
- To get your medication, you will need to:
- Schedule a new visit and receive a new prescription, or
- Contact support to send the prescription to a pharmacy (you will still need to pay for the medication again)
Important Limitations
- No scheduling option: Delivery cannot be set for a specific time or delayed
- Must be present: ID verification and in-person handoff are required
- Once dispatched, no changes: Delivery timing cannot be adjusted after pickup
- Eligible medications only: Applies only to select generic medications
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
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