What to do if my medication is damaged, lost, or stolen?
If your on-demand prescription delivery arrives damaged, is lost in transit, or is stolen after an attempted delivery, you should contact DrHouse support immediately through the app or via email. Our team will investigate the issue and guide you through the next steps.
Steps to Take If Your Medication Is Damaged, Lost, or Stolen:
- Inspect Your Delivery Immediately: Upon receiving your medication, check the packaging for signs of damage or tampering. If you notice any issues, do not use the medication.
- Contact DrHouse Support: Report any issues directly through the DrHouse app or via email. Provide details about the damage, loss, or theft, and include any photos if applicable.
- Courier Investigation (for Lost or Stolen Deliveries): If the medication is lost in transit or stolen, DrHouse will coordinate with the courier to investigate the issue.
Content on the DrHouse website is written by our medical content team and reviewed by qualified MDs, PhDs, NPs, and PharmDs. We follow strict content creation guidelines to ensure accurate medical information. However, this content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. For more information read our medical disclaimer.
Always consult with your physician or other qualified health providers about medical concerns. Never disregard professional medical advice or delay seeking it based on what you read on this website.
If you are experiencing high fever (>103F/39.4C), shortness of breath, difficulty breathing, chest pain, heart palpitations, abnormal bruising, abnormal bleeding, extreme fatigue, dizziness, new weakness or paralysis, difficulty with speech, confusion, extreme pain in any body part, or inability to remain hydrated or keep down fluids or feel you may have any other life-threatening condition, please go to the emergency department or call 911 immediately.
