What if my prescription requires a prior authorization—can it still be delivered on-demand?
No, if your prescription requires prior authorization, it cannot be delivered through DrHouse’s on-demand delivery service.
Quick Answer:
- Prescriptions requiring prior authorization are not eligible for delivery
- They are sent to a pharmacy for processing instead
- Insurance approval must be completed before the medication can be filled
- Delivery only applies to approved, eligible generic medications
- Timing depends on insurance and pharmacy processing
Why Prior Authorization Prescriptions Aren’t Eligible
On-demand delivery is designed for pre-approved, commonly prescribed generic medications that can be filled quickly.
If a medication requires prior authorization:
- The pharmacy must first get approval from your insurance provider
- This process takes time and involves additional review
- Because of this delay and complexity, the medication cannot be delivered
What Happens Instead
If your prescription requires prior authorization:
- It is sent to your selected pharmacy
- The pharmacy works with your insurance provider to request approval
- Once approved, the pharmacy fills the prescription
- You pick it up directly from the pharmacy
Important Limitations
- No delivery option: Prior authorization medications are not eligible for on-demand delivery
- Approval required: Insurance must approve the medication before it can be dispensed
- Timing varies: Approval can take hours to days depending on the insurer
- Prescription not guaranteed: As always, medication depends on physician evaluation
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