How much time does it take to receive my medication?
You can receive your medication as fast as about one hour after your visit when on-demand delivery is available and selected. In many cases, delivery happens the same day, depending on timing and availability.
Quick Answer:
- As fast as ~1 hour after your visit
- Typically same-day delivery in supported areas
- Faster if your visit is completed earlier in the day
- Evening prescriptions (after ~6 PM) are usually next-day delivery (depending on pharmacy hours)
- Timing depends on pharmacy and courier availability
How Fast Delivery Works
After your virtual visit, if the physician prescribes medication and it qualifies for delivery:
- You confirm delivery in the app
- The partner pharmacy prepares your medication
- A courier picks it up and delivers it to your address
In supported locations, this entire process can take as little as one hour, especially during normal daytime hours.
What Affects Delivery Speed
Delivery time can vary based on:
- Time of day: Earlier visits are more likely to qualify for same-day delivery
- Pharmacy hours: Delivery depends on when partner pharmacies are open
- Courier availability: Local demand and logistics can impact timing
- Order volume: Higher demand delays delivery
Important Limitations
- Not guaranteed in 1 hour: Fast delivery depends on real-time availability
- Evening cutoff: Prescriptions issued later in the day (around 5–6 PM or later) are typically delivered the next day
- Location-based: Same-day delivery is only available in supported areas
- Eligible medications only: Delivery applies only to select approved generic medications
- Prescription required: A physician must determine medication is appropriate
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