Can I change the delivery time if my plans change?
Yes, you can adjust the delivery time if your plans change—but only during the confirmation step after your visit and before the medication is dispatched.
Quick Answer:
- You can change delivery time after your visit
- Adjustments are made during delivery confirmation in the app
- Once the order is picked up by the courier, timing cannot be changed
- You must be present to receive delivery
- Signature is required upon delivery
When You Can Change the Delivery Time
After your doctor issues a prescription for delivery:
- You’ll be prompted to confirm delivery in the app
- During this step, you can adjust the delivery time if needed
- This is your only opportunity to make changes before dispatch
When Changes Are No Longer Possible
- Once the medication has been picked up by the courier, the delivery is in progress
- At that point, the delivery time is locked in and cannot be modified
Important Things to Know
- You must be present: The medication is handed directly to you
- ID and signature required: Delivery cannot be completed without verification
- Address cannot be changed: The delivery address is set before your visit
- Support available: For delivery-related questions, you can find help in the app’s FAQ section
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